Public Storage Customer Service Contacts
Public Storage is a leading provider in self-storage solutions, offering a wide range of storage units for personal, business, and recreational storage needs. With over 2,200 locations across the United States and Europe, Public Storage is renowned for its security, convenience, and customer service. The company's facilities feature a variety of unit sizes, climate-controlled options, and 24-hour surveillance, ensuring valuable belongings are safely stored. Whether you're relocating, decluttering, or storing business inventory, Public Storage offers affordable and flexible options to meet diverse storage requirements.
Phone Number & Contact Info
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- Public Storage Most Popular Number
- 800-688-8057
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- [email protected]
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- Website
- www.publicstorage.com
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- Opening Hours:
- Mon-Fri 5am-9pm, Sat-Sun 5am-8pm PT
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- Additional Contact numbers:
- 800-567-0759 888-556-9445
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- Mailing Address:
- 1321 W 5th St, Austin, TX 78703
Public Storage Customer Service Overview
Public Storage has an overall customer service rating of 3 out of 5. Their rate for resolving issues is 43%, and customer sentiment is mostly dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Public Storage
Customers contact Public Storage for various reasons. Most popular of them are questions like "Do I need to provide my own lock for the storage unit?".
User Testimonials for Public Storage Support
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Unresponsive and unsupportive staff, experienced neglect and lack of assistance, even during emergencies. Faced rude refusal for help, endured long waits to access unit, and dealt with unauthorized lock changes without notice.
From Jean F Nlr at 06/11/24 -
Impossible to reach anyone for assistance. Promised a follow-up call that never came, leaving the issue unresolved.
From Valerie A Sru at 10/09/24 -
Waiting almost an hour for assistance and facing automated payment issues led to in-person bill payments. Absence of staff for help is frustrating.
From Jillian R Pcm at 03/03/24 -
Offered a larger unit at a discounted price after a break-in, yet rent increased shortly after. Proration request denied. Corporate chat agent disconnected during complaint. Requested a 5-star review to counter negative ones. Disgraceful support and policy.
From Blair Z Est at 08/07/24 -
Welcomed and listened to with no pressure; expectations exceeded.
From Ms. L. at 10/11/16 -
Helpful and understanding staff with excellent service skills, resolving needs promptly.
From R P at 10/11/16
Frequently Asked Questions About Public Storage
Explore frequently asked questions about Public Storage to quickly find the information and support you need.
As a REIT, it is owned by real estate investors, who receive more than 90 percent of the company's profits as a return-on-investment.
Public Storage maintains a strong financial profile characterized by solid credit metrics, including low leverage relative to its total capitalization and operating cash flows.
Public Storage tops our list as the largest self-storage owner-operator in the country, boasting a portfolio of over 200 million net rentable square feet across more than 2,800 properties.
We're a member of the S&P 500 and FT Global 500.