Q Link Wireless Customer Service Contacts
Q Link Wireless is a leading provider of Lifeline and Affordable Connectivity Program (ACP) services, offering free wireless services to eligible customers across the United States. As a pioneer in the telecom industry, Q Link Wireless provides subscribers with free monthly data, unlimited texting, and voice minutes. Their commitment to bridging the digital divide makes them a top choice for individuals seeking reliable, cost-effective mobile solutions.
Phone Number & Contact Info
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- Q Link Wireless Most Popular Number
- 855-754-6543
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- [email protected]
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- Website
- qlinkwireless.com
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- Opening Hours:
- Mon-Fri 9am-5pm ET
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- Mailing Address:
Q Link Wireless Customer Service Overview
Q Link Wireless has an overall customer service rating of 3 out of 5. Their rate for resolving issues is 50%, and customer sentiment is mostly dissatisfied. When calling, customers experience an average hold time of 8 minutes. The shortest wait times occur on Wednesdays, while Friday have the longest wait times.
Top Reasons Customers Contact Q Link Wireless
Customers contact Q Link Wireless for various reasons. Most popular of them are questions like "What plans does Q Link Wireless offer?", "What network does Q Link Wireless use?", "How do I cancel my account with Q Link Wireless?".
User Testimonials for Q Link Wireless Support
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Long wait times and disconnections with customer service, leading to unresolved phone issues and work disruptions. Frustrating experience with multiple attempts and no solutions. Hoping for a responsive and effective resolution.
From Amber Patterson at 10/26/24 -
Tried calling customer service multiple times without response, leading to frustration. Now forced to change phone number.
From Lisa C Kad at 10/27/24 -
Difficulty obtaining direct support, facing additional fees for outsourced help, and lacking essential purchase documentation create major frustrations.
From Richard W Cmm at 01/30/24 -
Tried calling Q Link but received no answer.
From Trystyn Qme at 10/14/24 -
Feel lost navigating automated systems when needing human assistance. Prefer direct contact but find it challenging to speak to a representative.
From Jafet Mqi at 10/14/24 -
Difficulty reaching a representative and call-back promises unmet. Overall satisfaction remains high despite these issues.
From Melissa Embry Peebles at 10/28/24
Frequently Asked Questions About Q Link Wireless
Explore frequently asked questions about Q Link Wireless to quickly find the information and support you need.
Q Link Wireless is one of multiple companies owned and operated under Quadrant Holdings, and was founded in 2011 by its CEO, Issa Asad.
Q Link Wireless has been busy this year. At the beginning of 2023, the FCC proposed a $62 million penalty against Q Link for its apparent violation of the Emergency Broadband Benefit (EBB) program by seeking device reimbursements beyond the gadgets' market value.
Issa Asad is the CEO & Founder at Q Link Wireless. He attended University of Miami in 1993.
The T-Mobile phone would have to be Network/SIM unlocked to work with a Qlink SIM card even though Qlink uses the T-Mobile network but all their phones would work.