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Qantas Airlines Customer Service Contacts
Qantas Airlines, Australia's flagship carrier, stands as the largest airline by fleet size, international flights, and international destinations. Renowned for its exceptional safety record, Qantas offers premium services across a network spanning over 85 destinations globally. As a founding member of the Oneworld airline alliance, Qantas provides extensive connectivity and seamless travel experiences, ensuring it remains a top choice for both business and leisure travelers worldwide.
Phone Number & Contact Info
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- Qantas Airlines Most Popular Number
- 800-227-4500
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- [email protected]
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- Website
- www.qantas.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Mascot, Australia
Qantas Airlines Customer Service Overview
Qantas Airlines has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 33 minutes. The shortest wait times occur on Tuesdays, while Friday have the longest wait times.
User Testimonials for Qantas Airlines Support
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Agent blamed external factors for broken payment gateway and couldn't escalate the call. Hours of arguing about limitations on point redemption and payment, followed by multiple card debits without apology. Appalling service experience.
From Guest-5863350 at 2024-05-18 -
Long wait times, unfulfilled callbacks, inconsistent penalty quotes, and delayed itineraries. After weeks, nothing resolved, with repeated call disconnections. Singapore Airlines offered swift assistance instead.
From Guest-6135137 at 2024-09-28 -
Grateful for a positive resolution regarding a medical-related voucher request for tickets.
From Nelson Rafael L at 2024-06-23 -
Exceptional crew and service, displaying compassion and professionalism, especially for nervous flyers. Crew members like James and Sophie provided calming support and attentive care, ensuring a comfortable experience and even aiding in overcoming flight anxiety. Wouldn't hesitate to fly with them again.
From Mel Brown at 2024-09-29 -
Long wait times to reach support, frequent call disconnections, and overall decline in service quality.
From Carl at 2024-08-04 -
Caring staff helped reschedule my son's flight without fees during a difficult family time.
From Carrie Barker at 2024-08-25
Frequently Asked Questions About Qantas Airlines
Explore frequently asked questions about Qantas Airlines to quickly find the information and support you need.
The ownership structure of Qantas Airways Limited (QUBSF) stock is a mix of institutional, retail, and individual investors. Approximately 8.20% of the company's stock is owned by Institutional Investors, 0.09% is owned by Insiders, and 91.71% is owned by Public Companies and Individual Investors.
Qantas and American Airlines' partnership makes the USA more accessible for your Qantas customer's.
Passenger reviews on Qantas (QF) Qantas is a Australian carrier. Travellers rate it 7.8/10 on average, indicating good service. This rating is superior the average of other carriers. Over the last 12 months, the average rating has been increasing.
Qantas operates regular services from Australia to destinations in Africa, Asia, Europe, North America and South America. Its domestic network serves all Australian states, along with the Australian Capital Territory, Northern Territory and the external territory of Norfolk Island.