Qatar Airways Customer Service Contacts
Qatar Airways is a prestigious global airline, headquartered in Doha, Qatar, renowned for its exceptional service and expansive route network that connects over 160 destinations worldwide. Established in 1993, it has rapidly ascended as a leader in aviation, distinguished by its luxurious cabin amenities and stellar customer service. As a member of the Oneworld alliance, Qatar Airways consistently garners accolades for its premium travel experiences, making it a top choice for both leisure and business travelers seeking quality and reliability.
Phone Number & Contact Info
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- Qatar Airways Most Popular Number
- 877-777-2827
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- [email protected]
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- Website
- www.qatarairways.com
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- Opening Hours:
- Mon-Fri 8am-9pm, Sat-Sun 9am-5:30pm ET
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- Mailing Address:
- Doha, Qatar
Qatar Airways Customer Service Overview
Qatar Airways has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 48 seconds. The shortest wait times occur on Sundays, while Friday have the longest wait times.
Top Reasons Customers Contact Qatar Airways
Customers contact Qatar Airways for various reasons. Most popular of them are questions like "How Do I Change My Flight on Qatar Airways", "What is the baggage allowance for Qatar Airlines?", "Can I check-in online for my Qatar Airlines flight?".
User Testimonials for Qatar Airways Support
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Struggled for over two years to get a refund or flight credit, constantly told the issue is "escalated," with no resolution or ability to speak to a manager. Consider them thieves for taking money without providing service.
From Rita R Fbp at 03/06/24 -
Facing limited system access during a payment issue, with a request to reconnect later.
From Guest-6204709 at 10/28/24 -
Lack of response from customer service regarding delay compensation query.
From Sriranganathan S Wnp at 08/03/24 -
Struggled to get assistance from the unhelpful ticketing officer, leading to missed flight and baggage issues. Supervisor ignored requests, resulting in unnecessary stress and health problems for us. Awaiting compensation for flight rebooking, food, and accommodations, yet ignored without acknowledgment.
From Thandeka S Vcz at 06/18/24 -
Encountered unhelpful customer service agents who provided no useful solutions and were unfriendly in their interactions, leading to stress and frustration. Rebooking was suggested at an exorbitant cost, highlighting a need for better training and clearer policies.
From Theresa B Wdw at 10/15/24 -
Lack of guidance and support at Doha airport caused delays and frustration. Customer service was disorganized, with long queues and insufficient assistance for rebooking flights. Staff showed little empathy, exacerbating an already stressful situation.
From Guest-6186349 at 10/20/24
Frequently Asked Questions About Qatar Airways
Explore frequently asked questions about Qatar Airways to quickly find the information and support you need.
Ownership and subsidiaries. As of May 2014, the company is fully owned by the Qatari government. Qatar Airways has been fully controlled by the government since July 2013, following the buyout of a 50% stake from a former foreign minister and other shareholders.
Qatar Airways is a Qatari carrier. This airline is rated amount the top 5 airlines on Flight-Report. Travellers rate it 8.3/10 on average, indicating exceptional service.
Qatar Airways Group QCSC (Qatar Airways) is a provider of airlines services. It offers passenger and cargo transportation services.