QVC Customer Service Contacts
QVC stands as the premier global retailer in both video and ecommerce, delivering an expertly selected range of top brands to countless customers daily via television broadcasts, online shopping, and mobile platforms.
Phone Number & Contact Info
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- QVC Most Popular Number
- 888-345-5788
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- Website
- www.qvc.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-345-1515
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- Mailing Address:
- West Chester, PA
QVC Customer Service Overview
QVC has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 11%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 1 minute and 38 seconds. The shortest wait times occur on Wednesdays, while Saturday have the longest wait times.
Top Reasons Customers Contact QVC
Customers contact QVC for various reasons. Most popular of them are questions like "What are QVC's shipping options?", "What is QVC's return policy?", "Can I exchange an item on QVC?".
User Testimonials for QVC Support
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Waiting over half an hour for customer service, order cancellation requested.
From pam p Hre at 2024-10-23 -
Understood the situation and automatically initiated a return process, demonstrating excellent customer support.
From Marchell Uad at 2024-10-18 -
Kristina in customer service didn't fulfill Loretta's assurance, leaving me disappointed with QVC.
From Tia C Msl at 2024-09-01 -
Automation dominates interactions, leaving no human touch in customer service, leading to dissatisfaction.
From Jermie Wjc at 2024-10-17 -
Unclear information on account reinstatement and billing discrepancies; no reason provided. Frustration with erroneous charges and lack of documentation.
From VINCENT DECARLO at 2024-10-19 -
Assistance was provided, but the issue with PayPal persisted. Used VISA to complete purchase instead. Incorrect order fulfillment followed by prompt return label provision. Awaiting refund for the uncredited $86.41 charge.
From Nancy Williams at 2024-10-20
Frequently Asked Questions About QVC
Explore frequently asked questions about QVC to quickly find the information and support you need.
Stands for Quality Value Convenience founded by Joseph Segel in 1986 is a television on-line business where people from home can call in and purchase merchandise that they offer. Submitted By: Unknown - 28/09/2012.
Qurate Retail, Inc. is a Fortune 500 company comprised of six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road® (collectively, “Qurate Retail GroupSM”) - all dedicated to providing a more human way to shop.
Qurate Retail, Inc., also known as Qurate Retail Group, is an American media conglomerate controlled by company chairman John C. Malone, who owns a majority of the voting shares.
QVC/HSN boasts some 8.1 million active customers with a mix of about half steady customers, one-fourth reactivated past customers, and one-fourth new customers.