Razer Customer Service Contacts
Razer Inc. (Razer) stands out as a leading manufacturer of elite gaming accessories and advanced Blade gaming laptops. Additionally, the company caters to the gaming community, including young adults and Gen Z, with its specialized gaming payment solution, Razer Gold, and an exclusive rewards scheme, Razer Silver.
Phone Number & Contact Info
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- Razer Most Popular Number
- 888-697-2037
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- Website
- www.razer.com
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- Opening Hours:
- Mon-Fri 8am-9pm ET
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- Additional Contact numbers:
- 855-872-5233
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- Mailing Address:
- Irvine, CA
Razer Customer Service Overview
Razer has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 11%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Razer
Customers contact Razer for various reasons. Most popular of them are questions like "What is Razer's return policy?", "What is the warranty period for Razer products?", "Are Razer products compatible with Mac computers?".
User Testimonials for Razer Support
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No explanation offered after sending evidence, leaving me without support or solution. Request to inform stores about refund policy for defective cards to maintain customer satisfaction.
From Michael K Cnw at 2024-08-13 -
Support lacks customer care, refusing to cooperate. Issues are ignored if questions aren't answered. Time to find a new gaming accessory brand.
From M G Geegum at 2024-10-26 -
Such a frustrating process dealing with support. Refusal to sell parts directly, insisting on depot repair despite the device being in use for work. High costs for a simple screen replacement. Locked into a closed loop. Avoid.
From tom shaw at 2024-10-28 -
Endless email exchanges over faulty headphones, closed tickets after 48 hours, repetitive troubleshooting, and dodging responsibility with excuses like unverified resellers. Customer support seems designed to exhaust patience, making each interaction a battle against losing hope and patience.
From Colm Byrne at 2024-10-27 -
Non-existent support with no standard parts for gaming controller thumb sticks, leaving customers neglected.
From Robert Ayers at 2024-10-15 -
Helpful support from Razer ensured a quick replacement of my headset through warranty. Happy with the new V2 Pro headset and the assistance received.
From Emily at 2024-10-08