Redbox Customer Service Contacts
Redbox is a leading entertainment company known for its network of self-service kiosks where customers can rent or purchase DVDs, Blu-ray discs, and video games. Founded in 2002, Redbox has expanded its services to include Redbox Free Live TV and Redbox On Demand, offering digital movie and TV content streaming. With its convenient and affordable rental service, Redbox continues to be a popular choice for movie enthusiasts and gamers across the United States.
Phone Number & Contact Info
-
- Redbox Most Popular Number
- No contact number available.
-
- [email protected]
-
- Website
- en.wikipedia.org
-
- Opening Hours:
- Mon-Fri 9am-5pm ET
-
- Mailing Address:
- Oakbrook Terrace, IL
Redbox Customer Service Overview
Redbox has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for Redbox Support
-
Charged extra for unreturned movies; unable to contact support.
From Abdulmalik Ywr at 10/21/24 -
Unhelpful customer service suggested I should've bought movies initially, leading to a $66 charge upon return despite seeking to purchase during rental. Caution advised against using the service.
From Nicolas N Kkv at 05/30/24 -
Multiple complaints were met with scripted responses, leading to no resolution despite evidence provided.
From april ann at 10/14/24
Frequently Asked Questions About Redbox
Explore frequently asked questions about Redbox to quickly find the information and support you need.
Redbox is dead. Here's what that means for employees, customers, and kiosks. Movie rental service Redbox is finally closing after its parent company announced that assets will be liquidated in Chapter 7 bankruptcy.
Redbox struggled with debt and low income. By 2023, it owed over $1 billion. The company filed for bankruptcy in June 2023.
Chicken Soup for the Soul – the Connecticut-based conglomerate known for its namesake series of self-help books, ad-supported streaming services (like Crackle) and pet food – acquired Redbox in 2022. Redbox was reportedly $325 million in debt at the time of the acquisition.