My Profile
Regal Cinemas Customer Service Contacts
Regal Cinemas is a leading American movie theater chain renowned for providing a superior film-watching experience. With numerous locations across the country, Regal offers state-of-the-art projection technology, comfortable seating, and a wide variety of snack options. As a key player in the entertainment industry, Regal Cinemas continues to innovate, offering IMAX and 3D screenings, and a loyalty program for frequent movie-goers. Whether you're looking for the latest blockbuster or an indie film, Regal Cinemas provides an unparalleled viewing experience.
Phone Number & Contact Info
-
- Regal Cinemas Most Popular Number
- 877-835-5734
-
- Website
- www.regmovies.com
-
- Opening Hours:
- Mon-Fri 9am-5pm ET
-
- Mailing Address:
- Knoxville, TN
Regal Cinemas Customer Service Overview
Regal Cinemas has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Tuesdays, while Friday have the longest wait times.
Top Reasons Customers Contact Regal Cinemas
Customers contact Regal Cinemas for various reasons. Most popular of them are questions like "Is there a loyalty program for frequent moviegoers?", "Do you offer gift cards?", "Are there discounts available for seniors or students?".
User Testimonials for Regal Cinemas Support
-
Communication is impossible without real people in customer service, making refunds hard to resolve. Still awaiting money return.
From Donnel Zgy at 2024-10-14 -
Communication is misleading; phone support is unavailable, and in-person help is inaccessible with no visible business hours. Questions about the unlimited pass remain unanswered.
From Amber C Vuf at 2024-10-23 -
No assistance from the corporate office, calls unanswered, and put on hold with music. Unacceptable experience.
From Mark S Yci at 2024-10-25 -
Chat reps are condescending and rude, often copying and pasting responses.
From Zaylie Vhk at 2024-10-16 -
Difficulty reaching a customer service representative to cancel a subscription, especially after a family member was banned from the theater. Confusion over unauthorized charges on a new credit card.
From Maureen E Csr at 2024-10-21 -
Emails to customer service ignored, with ongoing charges despite cancellation attempts.
From Harry D Mcc at 2024-10-17
Frequently Asked Questions About Regal Cinemas
Explore frequently asked questions about Regal Cinemas to quickly find the information and support you need.
As of March 2023, AMC Theatres was the leading cinema circuit in the United States and Canada, with 7.71 thousand screens spread across both countries. Regal and Cinemark followed with around 6.47 thousand and 4.39 thousand movie theater screens, respectively.
REGAL ENTERTAINMENT GROUP (RGC) IPO - NASDAQ.com.
Regal and AMC are two different companies, even competitors. Regal memberships and gift cards don't work at AMC, and AMC gift cards and memberships won't work at Regal.
Gift Cards and e-Gift Cards are redeemable only in person at Regal theatres, via the “Regal: Movie Tickets & Rewards” mobile application (the “Regal App”), and on www.regmovies.com for general admission tickets, food, and beverage items.