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Rent The Runway Customer Service Contacts
Rent The Runway is a pioneering online service that offers designer dress and accessory rentals. Revolutionizing the fashion industry, it provides a sustainable and economical solution by allowing users to rent garments for special occasions or through a subscription model. This innovative approach not only expands wardrobe options but also promotes eco-friendly practices by reducing waste and extending the lifecycle of clothing. Rent The Runway makes high fashion accessible and affordable, transforming the way modern consumers interact with luxury brands.
Phone Number & Contact Info
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- Rent The Runway Most Popular Number
- 800-509-0842
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- Website
- www.renttherunway.com
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- Opening Hours:
- Mon-Fri 9am-8pm, Sat 10am-4pm, Sun noon-9pm ET
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- Mailing Address:
- United States
Rent The Runway Customer Service Overview
Rent The Runway has an overall customer service rating of 4 out of 5. Their rate for resolving issues is 78%, and customer sentiment is satisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Rent The Runway
Customers contact Rent The Runway for various reasons. Most popular of them are questions like "How does Rent The Runway work?".
User Testimonials for Rent The Runway Support
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Called the service department, but they were unavailable despite stated hours. The IOS agent offered a credit, saying issues were unusual. Frustrated with repeated failures to deliver orders in time for events and inability to resolve errors. Frustration grows with unmet expectations and inadequate solutions.
From Stephanie E Prs at 2024-09-28 -
Good service, phone support was great.
From Earl Mmk at 2024-07-09 -
Nicky assisted with a dress exchange through chat, providing helpful and professional service.
From Rhonda Petr at 2024-10-26 -
Helpful and responsive service resolved my issue with a credit after returning dresses.
From Heather Martin at 2024-09-28 -
Terrible experience with customer service; missing items and slow, ineffective responses.
From Lizzie Clark at 2024-09-30 -
Excellent service with RTR, consistently providing support and timely help.
From Beth Beemiller at 2024-10-11
Frequently Asked Questions About Rent The Runway
Explore frequently asked questions about Rent The Runway to quickly find the information and support you need.
Rent the Runway is disrupting the trillion-dollar fashion industry and changing the way women get dressed through the Closet in the Cloud. Our mission is to power women to feel their best every day and democratize access to fashion through our signature subscription programs, à la carte rental and resale offerings.
Rent the Runway has been under pressure since the Covid-19 pandemic and working from home shifted consumer fashion trends. Even as workers returned to the office, Rent the Runway struggled to keep subscribers due to a mismatch in inventory.
After years of painful retrenchment, including store closures and layoffs, Rent the Runway is poised for a new stage of growth and profitability, according to chief executive Jenn Hyman. Under new CMO Natalie McGrath, the company is planning new ad campaigns, influencer partnerships and in-person events.
Black Tux and Rent the Runway operate on a similar business model, offering rental services for high-end clothing and accessories. Let's check the main aspect of their economics: 1)Revenue Model: Both of them generate revenue through rental fees which is a fraction of the item's retail price.