Roadie Customer Service Contacts
"Discover Roadie: The Future of Last-Mile Delivery. Roadie, a subsidiary of UPS, revolutionizes logistics with its innovative crowdsourced delivery platform. This service provides businesses with rapid, adaptable, and low-asset solutions designed specifically for efficient last-mile delivery."
Phone Number & Contact Info
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- Roadie Most Popular Number
- 844-476-2343
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- Website
- www.roadie.com
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- Opening Hours:
- Mon-Fri 9am-5pm ET
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- Mailing Address:
- Atlanta, GA
Roadie Customer Service Overview
Roadie has an overall customer service rating of 3 out of 5. Their rate for resolving issues is 50%, and customer sentiment is mostly dissatisfied. When calling, customers experience an average hold time of 9 minutes and 27 seconds. The shortest wait times occur on Mondays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Roadie
Customers contact Roadie for various reasons. Most popular of them are questions like "How does Roadie work?", "What is the cost of using Roadie?", "What is Roadie's coverage area?".
User Testimonials for Roadie Support
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No assistance from support to cancel the order despite long wait times.
From Channell Hps at 09/21/24 -
Payment issues resolved quickly by customer support, ensuring missing funds are promptly addressed.
From Micah K Zub at 07/23/24 -
On hold with support for almost an hour without communication or tracking. Guidance lacking, and driver unresponsive. Frustrated and worried about item delivery.
From George Xnq at 09/10/24 -
Nothing gets resolved when contacting customer service, only blame on algorithms.
From Sidney Barnes at 10/22/24 -
Difficult to contact support and a total lack of communication.
From Christopher Bowler at 10/07/24 -
Limited driver support with long hold times during active gigs. Researching issues takes too long, causing frustration.
From Nikki at 10/25/24
Frequently Asked Questions About Roadie
Explore frequently asked questions about Roadie to quickly find the information and support you need.
What is Roadie? Roadie, a UPS company, is a logistics management and crowdsourced delivery platform. Roadie offers businesses fast, flexible and asset-light logistics solutions for last-mile delivery.
Roadie, a UPS Company, is a same-day logistics management and crowdsourced delivery platform. Founded in 2014, Roadie works with businesses of all sizes to enable local same-day and next-day delivery in passenger vehicles across the U.S.
Roadie claims drivers can make an average of $15 per trip for local deliveries (with most gigs paying between $8 and $50) and up to $650 on long trips carrying oversized items. But do these claims match reality? Not really, at least according to our 2021 earnings data collected from over 200,000 Gridwise drivers.
With Roadie, you're able to complete deliveries in your own vehicle, choosing when you want to drive, where you want your day to take you, and what items you want to deliver.