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Rogers Cable Customer Service Contacts
Rogers Cable is a prominent Canadian telecommunications and media company known for providing a wide range of services including high-speed internet, cable television, and telephony services. As one of Canada's largest cable service providers, Rogers Cable offers innovative digital viewing options and bundled services to enhance customer experience. With a strong focus on reliability and customer satisfaction, Rogers Cable continues to lead in the communications industry, ensuring Canadians stay connected.
Phone Number & Contact Info
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- Rogers Cable Most Popular Number
- 888-764-3771
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- Website
- www.rogers.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-880-3452
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- Mailing Address:
- Toronto, Canada
Rogers Cable Customer Service Overview
Rogers Cable has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 10 minutes and 8 seconds. The shortest wait times occur on Fridays, while Monday have the longest wait times.
Top Reasons Customers Contact Rogers Cable
Customers contact Rogers Cable for various reasons. Most popular of them are questions like "Can I access Rogers Cable on multiple devices?", "What are the available payment options for Rogers Cable?", "Are there any data usage limits with Rogers Cable?".
User Testimonials for Rogers Cable Support
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Polite yet ineffective, customer service agents offered inconsistent billing solutions, causing frustration rather than resolution. Promises were broken, communication was unclear, and bill expectations were unmet. Beware of the service pitfalls.
From Hans L Atq at 2024-09-25 -
Staff appeared untrained, unable to resolve repeated billing errors. Solutions offered were inconsistent and misleading, failing to honor the initial agreement. Frustrating interactions without resolution.
From Guest-6050617 at 2024-08-15 -
Technician no-show and deceitful hotline representatives made it impossible to end my contract or arrange assistance.
From AL Hqc at 2024-08-29 -
Frustration with unreturned calls and inability to honor offers, leaving voicemails and feeling neglected.
From Guest-6113417 at 2024-09-18 -
Runaround, phone disconnects, and long on-hold waits left me feeling forgotten and disrespected.
From Jim S Nmg at 2024-08-07 -
Fake promises and misrepresentations make customer support unhelpful, resulting in a frustrating experience.
From Guest-6144707 at 2024-10-02
Frequently Asked Questions About Rogers Cable
Explore frequently asked questions about Rogers Cable to quickly find the information and support you need.
AT&T purchased a share of the new company, which also allowed Cantel to avoid using Bell Canada lines for access into the U.S. where possible. In 2003, the company was renamed Rogers Wireless, and in 2004 Rogers bought out AT&T's remaining shares.
“We have a longstanding partnership with Comcast and we're proud to continue working together to bring Canadians the best internet technology.” In August, Rogers began trialing DOCSIS 4.0 modem technology in select homes in Calgary, delivering 4 Ggps download and 1 Gbps upload speeds, a global first.
Current television brands owned by Rogers include two television systems: the English-language Citytv, and the multicultural-oriented Omni. Other television brands owned by Rogers include TSC, and Canadian versions of FX, FXX, and Bravo.
Following the death of Ted Rogers in 2008, control of Rogers Communications passed to the Rogers Control Trust, a trust for which a subsidiary of Scotiabank serves as trustee. Ted's son Edward Rogers and daughter Melinda Rogers serve, respectively, as chairman and vice-chair of the trust.