Call Roku Customer Service: 816-272-8106

Roku Inc. is a prominent player in the digital media streaming industry, renowned for its innovative range of products that transform how users access and consume media content. Established in 2002 by Anthony Wood, Roku specializes in hardware and software solutions that allow users to stream a vast array of entertainment options, including movies, TV shows, and music, directly to their televisions. With a user-friendly interface and a wide selection of channels, Roku continues to be a leading choice for streaming technology enthusiasts seeking a comprehensive and seamless viewing experience.

Roku Most Popular Number

816-272-8106
Email

[email protected]
Website

www.roku.com
Social Media Channels

Opening Hours:

24 hours, 7 days
Mailing Address:

Roku Customer Service Overview

Roku has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 11%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 4 minutes and 37 seconds. The shortest wait times occur on Saturdays, while Monday have the longest wait times.

1/5

Overall Rating
Very dissatisfied

Customer Sentiment
11%

Issue Resolution Rate
Saturday

Shortest Wait Times
Monday

Longest Wait Times
4 minutes and 37 seconds

Average Hold Time

Top Reasons Customers Contact Roku

Customers contact Roku for various reasons. Most popular of them are questions like "What is the difference between Roku Express and Roku Streaming Stick?", "How do I create a Roku account?", "How do I recover my Roku account?".

Dealing with unhelpful support was frustrating. Returned the product due to unresolved issues.

From Guest-1156590 at 2017-12-27
Not impressed with service; replacement remote not received.

From Joshaua Olq at 2024-09-29
No callback after leaving a message; service unavailable with one app.

From Mescal Fnm at 2024-10-17
Not happy with shipping misinformation and communication barriers from service staff.

From Gracelyn Hno at 2024-10-25
Rude service with unclear instructions, leaving me confused.

From Myself at 2024-10-10
Difficulties with cancelation through support, forced to maintain subscription with no refund options.

From Steven Thompson at 2024-10-14
Support was contacted for a faulty microphone on a remote, but despite following directions, the issue persisted.

From John Ohle at 2024-10-15
No customer support for Roku Express, and no recourse for a replacement. Needs better aftercare.

From Angela Handy at 2024-10-09
Difficulties with obtaining warranty support. Frustration with lack of response and assistance.

From Trina London at 2024-09-29
Customer service described as frustrating and ineffective, perceived as being handled by ill-equipped foreign representatives. The experience led to device returns and unresolved technical issues.

From Guest-1156590 at 2017-12-27
Service disappointed as they didn't send my replacement Voice Remote Pro as promised.

From Joshaua Olq at 2024-09-29
No callback after leaving a message; service issue persists.

From Mescal Fnm at 2024-10-17
Limited English proficiency among service employees and misleading shipping information caused frustration.

From Gracelyn Hno at 2024-10-25
Unhelpful communication, unclear instructions on closed caption issues, and rude interaction.

From Myself at 2024-10-10
Bots directed me to cancel the subscription a year from now, keeping the full fee of $110!

From Steven Thompson at 2024-10-14
Followed all directions from support without resolution. Use basic remote provided with purchase.

From John Ohle at 2024-10-15
No support provided for the Express model and no way to get a replacement product. Poor aftercare service.

From Angela Handy at 2024-10-09
No support, endless runaround with a broken TV.

From Trina London at 2024-09-29

Roku Customer Service Contacts

Phone Number & Contact Info

Roku Customer Service Overview

Top Reasons Customers Contact Roku

User Testimonials for Roku Support