Rover.com Customer Service Contacts
Rover.com® stands as the premier global network for dog and cat care, known as The Dog People. As the largest and most reliable network, Rover offers five-star services including pet sitting, dog walking, and accommodations like in-home dog boarding and doggy day care. Rover.com® seamlessly connects pet owners with top-notch caregivers, ensuring your pet's needs are met anytime you require assistance. Countless pet care services have already been successfully booked through Rover, highlighting its widespread trust and popularity among pet owners.
Phone Number & Contact Info
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- Rover.com Most Popular Number
- 888-453-7889
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- [email protected]
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- Website
- www.rover.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Seattle, WA
Rover.com Customer Service Overview
Rover.com has an overall customer service rating of 3 out of 5. Their rate for resolving issues is 57%, and customer sentiment is mostly dissatisfied. When calling, customers experience an average hold time of 1 minute and 18 seconds. The shortest wait times occur on Mondays, while Sunday have the longest wait times.
User Testimonials for Rover.com Support
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Pathetic service, with no authority to issue refunds, forcing negotiations with the sitter even when services aren't rendered.
From Nichole B Jog at 2024-07-09 -
Unwillingness to cover vet expenses for a non-Rover customer’s dog involved in an incident.
From Irma A Qyh at 2024-03-11 -
Top-notch assistance provided by Rover.
From Katie Morgan at 2024-10-23 -
Responsive host, answered questions, shared daily photos and videos, treated pet like family.
From Jacque at 2024-04-26 -
Easy connection to a real person for questions or concerns.
From Name First at 2024-06-30 -
Unprofessional behavior observed when sitters didn't respond to requests, lacking basic manners in a customer service industry. Arrangement finally made with the original boarder.
From Tracy at 2024-10-05
Frequently Asked Questions About Rover.com
Explore frequently asked questions about Rover.com to quickly find the information and support you need.
What is Rover? Rover connects pet parents with a nationwide network of pet sitters, day care providers, and dog walkers who'll help care for your pet—at their place or yours.
Ownership of the original Rover Group marques is currently split between BMW (Germany), SAIC (China), and Tata Motors (India), the latter owning the Rover marque itself with its subsidiary Jaguar Land Rover owning much of the assets of the historic Rover company.
The company was publicly listed on the Nasdaq since 2021, until it was taken private by Blackstone Inc. in 2024. Rover Group, Inc. U.S.
Service fees allow Rover to operate and continually make improvements based on the needs of our growing community. They also cover the Rover Guarantee, a reimbursement program primarily intended to protect pets.