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Royal Caribbean Cruise Lines Customer Service Contacts
Royal Caribbean Cruise Lines is a premier global cruise company renowned for revolutionizing the cruise industry by introducing innovative on-board amenities and exhilarating destinations. Offering a diverse fleet of ships, Royal Caribbean provides exceptional vacation experiences to destinations including the Caribbean, Alaska, Europe, and Asia. With its commitment to excellence and a wide range of onboard activities and entertainment, Royal Caribbean Cruise Lines ensures a memorable adventure at sea for travelers of all ages.
Phone Number & Contact Info
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- Royal Caribbean Cruise Lines Most Popular Number
- 800-256-6649
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- [email protected]
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- Website
- www.royalcaribbean.com
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- Opening Hours:
- Mon-Thur 24 hours, 7 days, Fri 12am-9pm, Sat 9am-6pm, Sun 9aam-12am ET
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- Additional Contact numbers:
- 866-562-7625
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- Mailing Address:
- Miami, FL
Royal Caribbean Cruise Lines Customer Service Overview
Royal Caribbean Cruise Lines has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 22%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Wednesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Royal Caribbean Cruise Lines
Customers contact Royal Caribbean Cruise Lines for various reasons. Most popular of them are questions like "What destinations does Royal Caribbean Cruise Lines sail to?", "Are there any age restrictions on Royal Caribbean cruises?", "What should I pack for my Royal Caribbean cruise?".
User Testimonials for Royal Caribbean Cruise Lines Support
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Rude service, lacking compassion or care for customers.
From Vien N Snk at 2024-04-07 -
Front desk refused to adjust the incorrect charges, leaving me frustrated. Subsequent attempts to resolve the issue with customer service were met with incompetence. Disappointing experience overall.
From David P Ftp at 2024-05-20 -
Held the call with no help, offering a response that was irrelevant and unhelpful.
From Sharisse Cpw at 2024-04-12 -
Jasmine's efforts did nothing to resolve our issues, leaving us disappointed.
From Katie Goates Mull at 2024-10-17 -
Terrible support experience, focused on upselling rather than resolving issues.
From Francis at 2024-10-02 -
Lack of response from senior management and dismissive public safety officer post-injury. Unanswered follow-ups and ongoing discomfort. Disappointment with handling of incident.
From Arden Santana at 2024-10-05
Frequently Asked Questions About Royal Caribbean Cruise Lines
Explore frequently asked questions about Royal Caribbean Cruise Lines to quickly find the information and support you need.
Royal Caribbean Group is the owner and operator of three award-winning cruise brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises, and it is also a 50% owner of a joint venture that operates TUI Cruises and Hapag-Lloyd Cruises.
Does Carnival own Royal Caribbean? No. Royal Caribbean International is owned and operated by the Royal Caribbean Group, which also includes Celebrity Cruises and Silversea Cruises, among other brands.
As of March 2024, Royal Caribbean Group fully owns three cruise lines: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises with 65 ships in the current fleet and 5 ships on order until 2028. They also hold a 50% stake in TUI Cruises and Hapag-Lloyd Cruises. Royal Caribbean Cruises Ltd.
About Royal Caribbean Group Royal Caribbean Group (NYSE: RCL) is a vacation industry leader with a global fleet of 68 ships across its five brands traveling to approximately 1,000 destinations.