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Royal Jordanian Airlines Customer Service Contacts
Royal Jordanian Airlines, the flag carrier of Jordan, offers premium air travel services connecting Amman to the world. Established in 1963, this prestigious airline provides passengers with access to over 43 global destinations, ensuring a seamless and luxurious experience. Renowned for its exceptional hospitality and state-of-the-art fleet, Royal Jordanian Airlines is the perfect choice for both business and leisure travelers seeking reliability and comfort in their air travel.
Phone Number & Contact Info
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- Royal Jordanian Airlines Most Popular Number
- 212-949-0060
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- [email protected]
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- Website
- www.rj.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Amman, Jordan
Royal Jordanian Airlines Customer Service Overview
Royal Jordanian Airlines has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 33%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 33 minutes. The shortest wait times occur on Wednesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Royal Jordanian Airlines
Customers contact Royal Jordanian Airlines for various reasons. Most popular of them are questions like "Is there a frequent flyer program for Royal Jordanian Airlines?", "What is Royal Jordanian's cancellation policy?", "What are the accepted forms of payment for booking?".
User Testimonials for Royal Jordanian Airlines Support
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IVR system repeated endlessly, preventing resolution. Ticket amount deducted with no ticket or confirmation received.
From Sarah K Lsq at 2024-10-10 -
Poor response to refund inquiries, taking over a week without an answer.
From stephanie hyde at 2024-10-21 -
Distance required to pay for overweight and retrieve the ticket was inconvenient.
From ABU GHAZALEH COMPANY at 2024-09-19 -
Staff unhelpful and dismissive, often redirecting to the helpline.
From james oufan at 2024-06-27 -
International email support provides generic responses and lacks personalization. Staff at the BKK office offer assistance but face limitations.
From Lelly Flawless at 2024-04-02 -
Attentive cabin crew provided excellent service throughout the flight.
From Jonathan Springall at 2024-03-13
Frequently Asked Questions About Royal Jordanian Airlines
Explore frequently asked questions about Royal Jordanian Airlines to quickly find the information and support you need.
About The Airline. Royal Jordanian Airlines was originally established under the name Alia, Jordanian Airlines and commenced operations as a public institution on December 9, 1963. The company was incorporated as a public shareholding company on February 5, 2001, with 100% of the shares held by the government.
The Kingdom of Jordan is aptly represented in the sky by Royal Jordanian, the national carrier. Part of the oneworld Alliance since 2007, it serves more than 45 destinations in some 29 territories throughout the Middle East, Europe, Asia, North Africa and North America.
Royal Jordanian (RJ) has been ranked one of the top five airlines in the globe in best on-time performance (OTP) in 2023. The category in which RJ was named in the 5th place included international airlines that operate over a minimum of 30,000 flights annually.
FAQ for Royal Jordanian Royal Jordanian Airlines is certified as a 3-Star Airline for the quality of its airport and onboard product and staff service.