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Safelite AutoGlass Customer Service Contacts
Safelite AutoGlass is the leading provider of vehicle glass repair and replacement services in the United States. Known for its convenient mobile service and expert technicians, Safelite offers efficient windshield repairs and replacements ensuring safety and visibility for drivers. With over 70 years of experience, the company is trusted for its high-quality materials, advanced technology, and commitment to customer satisfaction.
Phone Number & Contact Info
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- Safelite AutoGlass Most Popular Number
- 877-664-8931
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- Website
- www.safelite.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-800-2727
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- Mailing Address:
- Columbus, OH
Safelite AutoGlass Customer Service Overview
Safelite AutoGlass has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Thursdays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Safelite AutoGlass
Customers contact Safelite AutoGlass for various reasons. Most popular of them are questions like "What is the warranty on Safelite windshield replacement?", "Can Safelite repair a chip in my windshield?", "Can Safelite replace a windshield on a rainy day?".
User Testimonials for Safelite AutoGlass Support
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Poor accountability and lack of responsibility from customer service agents left me covering costs for a technician's mistake. Attempts to address the issue with managers were met with indifference, with no solutions offered beyond paying for the damage.
From Scott B Kyh at 2024-10-28 -
Technician reluctant and careless, leaving molding issues unresolved. Subsequent attempts barely improved the situation. Further damage to my car went ignored by customer service despite repeated contact efforts.
From Luke C Twu at 2024-06-17 -
Staff spoke poorly about me and showed awful time management, leading to unacceptable service.
From Adam B Oyc at 2024-10-12 -
Face delays in resolving billing errors and unfulfilled callbacks despite multiple contact attempts.
From Helmut H Ckm at 2024-10-10 -
Waiting for a service that was never completed, wasting a day off with an unfixed crack.
From Maurisa Idw at 2024-08-17 -
Live chat was abruptly ended, and phone calls were disconnected, highlighting poor customer service.
From Guest-5987664 at 2024-07-15
Frequently Asked Questions About Safelite AutoGlass
Explore frequently asked questions about Safelite AutoGlass to quickly find the information and support you need.
Safelite operates in all 50 states. The company is composed of three major business operations: Safelite AutoGlass, an automotive glass repair and replacement services provider. Service AutoGlass, a wholesale automotive glass, installation tools, and materials provider.
Insurance ease for peace of mind And every windshield replacement is backed by a nationwide lifetime warranty on parts and workmanship that you won't find anywhere else. We're confident that we're the best at what we do, and we want you to have that same confidence and peace of mind.
Safelite can usually repair your windshield if the damage meets these conditions: The damage is under 6 inches in length* The point of impact is smaller than a dime. There are no more than 3 chips.
Safelite's competitors Monro provides automotive undercar repair, and tire sales and services. Dent Wizard is a company that operates in the auto reconditioning industry delivering services for automotive service providers. Gerber is a provider of auto collision and glass repair services.