Safeway Customer Service Contacts
Safeway, a key division of Albertsons Companies, stands as a major player in the U.S. grocery and pharmacy sector. Serving customers through a vast network of locations, Safeway maintains a robust presence in 35 states and the District of Columbia, operating under 20 prominent retail brands. This blend of regional familiarity and expansive reach ensures Safeway remains a go-to destination for everyday needs across the nation.
Phone Number & Contact Info
-
- Safeway Most Popular Number
- 877-723-3929
-
- [email protected]
-
- Website
- www.safeway.com
-
- Opening Hours:
- Mon-Fri 6am-5pm PT
-
- Additional Contact numbers:
- 888-723-3929 888-255-2269
-
- Mailing Address:
- Pleasanton, CA
Safeway Customer Service Overview
Safeway has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Tuesdays, while Monday have the longest wait times.
Top Reasons Customers Contact Safeway
Customers contact Safeway for various reasons. Most popular of them are questions like "Are there any fees associated with the Safeway Club Card?", "What is the cancellation policy for Safeway Insurance Group?", "What payment options are accepted by Safeway Insurance Group?".
User Testimonials for Safeway Support
-
Disappointed by lack of proactive assistance from staff despite being a loyal customer. Felt accused rather than supported during a self-checkout mistake. Loss of long-term customer trust over handling of an honest error.
From Kimberly M Fnj at 06/02/24 -
Embarrassed by the employee's behavior at customer service, who seemed to have returned to old habits. Expecting a prompt response.
From Jessica P Aze at 10/10/24 -
Terrible service from Nakita and Christy, who were rude and unaccountable, failing to resolve my issue. Brad's apology and accountability restored some faith. Nakita and Christy are unfit for customer-facing roles. Will share this experience widely.
From Allen A Oow at 06/18/24 -
Long waits and unhelpful assistance when contacting support.
From Margalynne Armstrong at 12/21/22 -
Waiting 20 minutes at the wine section for assistance after making two requests is frustrating. A customer button for help might be useful to avoid wandering. Staff absence impacts service efficiency.
From Meera D. at 09/08/23 -
Support apologies without resolution for missing or late deliveries.
From Anastasia Zorina at 05/23/22
Frequently Asked Questions About Safeway
Explore frequently asked questions about Safeway to quickly find the information and support you need.
It took nearly a century before this rumor became reality, when Kroger announced in 2022 that it would acquire Safeway's parent company, Albertsons. In the 1930s, Kroger Grocery and Baking Company became the first grocery chain to monitor product quality and to test foods offered to customers.
That's because the stores are owned by the same company and have been since 1997. After decades of competition, Safeway acquired Vons and eventually the stores had the same bright interior, wide aisles and even the same loyalty numbers. They've even adopted the same color red for their logo.
In February 2014, it was announced that Overwaitea would purchase 15 stores from Sobeys, three in Alberta and twelve in British Columbia. The stores purchased were under the Safeway, Thrifty Foods and Sobeys banners and all were converted to become Save-On-Foods stores.
It was not always Safeway. Called 'Sam Seelig Company', it was founded in April 1912 by Sam Seelig who left the company in 1924.