Saks Fifth Avenue Customer Service Contacts
Saks Fifth Avenue is a renowned luxury department store chain, famous for its wide range of high-end fashion products and accessories. Established in 1924 in New York City, Saks has become a symbol of upscale shopping, offering exclusive brands and personalized services. With multiple locations across the United States and an expansive online store, Saks Fifth Avenue continues to be a premier destination for luxury shopping, catering to discerning shoppers seeking quality and the latest trends in fashion.
Phone Number & Contact Info
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- Saks Fifth Avenue Most Popular Number
- 877-551-7257
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- [email protected]
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- Website
- www.saksfifthavenue.com
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- Opening Hours:
- Mon-Fri 9am-7pm ET
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- Mailing Address:
- New York, NY
Saks Fifth Avenue Customer Service Overview
Saks Fifth Avenue has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Wednesdays, while Friday have the longest wait times.
Top Reasons Customers Contact Saks Fifth Avenue
Customers contact Saks Fifth Avenue for various reasons. Most popular of them are questions like "What is Saks Fifth Avenue's return policy?", "What payment options are accepted at Saks Fifth Avenue?", "Can I purchase a Saks Fifth Avenue gift card?".
User Testimonials for Saks Fifth Avenue Support
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Delay in processing refunds and unhelpful customer service, claiming an "empty box" return when evidence showed otherwise, resulting in unresolved refund issues.
From Norah N at 2024-08-07 -
Agreement from a manager that a complaint would be filed, yet widespread customer grievances about misleading emails remain unresolved.
From Joseph V Wuv at 2024-07-04 -
Customer service lacks higher-level support; only advised to return and reorder. Unbelievable process inefficiency.
From Diane W Ica at 2024-06-13 -
Poor communication and resolution, with different refund explanations from representatives and unfulfilled promises from a supervisor. Rhonda's attitude issues and refusal to provide the case number fueled frustration, despite a promise of a follow-up call that never happened.
From Guest-5987362 at 2024-07-15 -
Unhelpful and unresponsive customer service when addressing issues is frustrating. Customer satisfaction does not seem prioritized, with dismissive responses and lack of resolution.
From Arif J Sxe at 2024-03-03 -
Customer Service sent a return label and confirmed the bag's receipt, but couldn't process the return after rejection by Saint Laurent. Ultimately, I couldn't return or replace the bag due to lack of assistance.
From Racshunn F at 2024-01-29
Frequently Asked Questions About Saks Fifth Avenue
Explore frequently asked questions about Saks Fifth Avenue to quickly find the information and support you need.
(renamed Saks, Inc.) in 1998, and Saks, Inc. was acquired by the Hudson's Bay Company (HBC) in 2013. As of March 2021, Saks Fifth Avenue's brick-and-mortar stores and e-commerce platform operate as separate companies, distinguished as SFA and Saks, respectively, with an exclusive partnership.
Saks OFF 5TH, formerly Saks Fifth Avenue Off 5th, is an American off-price department store chain founded in 1990, and a sister brand to the luxury department store chain Saks Fifth Avenue. Both chains were owned by holding company Saks, Inc. until its acquisition by the Canadian-founded Hudson's Bay Company in 2013.
Marc Metrick is Chief Executive Officer of Saks.
Saks, originally Proffitt's Inc., was founded in Alabama.