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Sam's Club Customer Service Contacts
Sam's Club is a membership-only retail warehouse club owned by Walmart Inc., offering a wide variety of products including bulk groceries, electronics, and home goods at competitive prices. Established in 1983, Sam’s Club caters to both individual shoppers and small businesses, emphasizing value and savings in a wide-ranging inventory. With hundreds of locations across the United States and a robust online store, Sam's Club is committed to providing exceptional value and convenience to its members.
Phone Number & Contact Info
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- Sam's Club Most Popular Number
- 888 746-7726
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- [email protected]
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- Website
- corporate.walmart.com
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- Opening Hours:
- Mon-Sat 7am-11pm, Sun 10am-8pm CT
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- Mailing Address:
- Bentonville, Arkansas, U.S
Sam's Club Customer Service Overview
Sam's Club has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 1 minute and 50 seconds. The shortest wait times occur on Saturdays, while Sunday have the longest wait times.
Top Reasons Customers Contact Sam's Club
Customers contact Sam's Club for various reasons. Most popular of them are questions like "What is Sam's Club Credit?", "What are the benefits of a Sam's Club membership?", "What is the Sam's Club return policy?".
User Testimonials for Sam's Club Support
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Limited information provided by customer service led to confusion about membership changes, requiring $50 minimum for free shipping.
From Sunshine81 at 2024-09-14 -
Refund process can be frustrating, with delayed responses and miscommunication. Repeated contact required to resolve issues.
From Nadia K Bli at 2024-01-24 -
Shady practices with coupons lead to confusion and frustration for customers.
From Missy L Vro at 2024-07-31 -
Treated poorly by customer service, yelled at, and no follow-up apology from Sam's Club.
From Guest-6045430 at 2024-08-13 -
Poorly trained and incompetent service, with calls often hung up if difficult. Claims of "can't do anything" express unwillingness to assist.
From Very Disappointed Customer at 2024-09-06 -
Confusion and conflict arise from inconsistent card checks, and unprofessional behavior adds to the frustration.
From Bill Hatfield at 2024-08-27
Frequently Asked Questions About Sam's Club
Explore frequently asked questions about Sam's Club to quickly find the information and support you need.
Sam's West, Inc. (doing business as Sam's Club) is an American chain of membership-only warehouse club retail stores owned and operated by Walmart Inc., founded in 1983 and named after Walmart founder Sam Walton as Sam's Wholesale Club.
Costco is a publicly traded company, while Sam's Club is a subsidiary of Walmart. Costco's membership fees are more expensive and the prices of basic products at Sam's Club are generally cheaper. Costco has more stores worldwide, but Sam's Club has more stores in the U.S.
Chris Nicholas is president and chief executive officer of Sam's Club, a members-only warehouse club. A division of Walmart Inc., Sam's Club had revenues of $84 billion for fiscal year 2023, 100,000 associates and nearly 600 clubs.
Who we are. The Member's Mark™ brand is made up of an exclusive set of items at Sam's Club dedicated to elevating the everyday.