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Samsonite Customer Service Contacts

Samsonite International S.A. is a renowned global luggage manufacturer and retailer, known for its robust and stylish travel bags, luggage, and accessories. Founded in 1910 by Jesse Shwayder, Samsonite has established itself as a leader in durable travel solutions, combining innovative design with advanced technology to meet the evolving needs of travelers. With a commitment to quality and craftsmanship, Samsonite continues to dominate the industry, offering a diverse range of products that cater to all types of travelers and adventurers around the world.

Phone Number & Contact Info

  • Opening Hours:
    Mon-Fri 8am-4pm ET
  • Additional Contact numbers:
    800-262-8282
  • Mailing Address:
    Tsim Sha Tsui, Hong Kong

Samsonite Customer Service Overview

Samsonite has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 40%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Mondays, while Wednesday have the longest wait times.

Top Reasons Customers Contact Samsonite

Customers contact Samsonite for various reasons. Most popular of them are questions like "What is the warranty on Samsonite products?", "What payment methods does Samsonite accept?", "Can I personalize or monogram my Samsonite product?".

User Testimonials for Samsonite Support

Frequently Asked Questions About Samsonite

Explore frequently asked questions about Samsonite to quickly find the information and support you need.