Samsonite Customer Service Contacts
Samsonite International S.A. is a renowned global luggage manufacturer and retailer, known for its robust and stylish travel bags, luggage, and accessories. Founded in 1910 by Jesse Shwayder, Samsonite has established itself as a leader in durable travel solutions, combining innovative design with advanced technology to meet the evolving needs of travelers. With a commitment to quality and craftsmanship, Samsonite continues to dominate the industry, offering a diverse range of products that cater to all types of travelers and adventurers around the world.
Phone Number & Contact Info
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- Samsonite Most Popular Number
- 800-765-2247
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- [email protected]
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- Website
- en.wikipedia.org
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- Opening Hours:
- Mon-Fri 8am-4pm ET
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- Additional Contact numbers:
- 800-262-8282
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- Mailing Address:
- Tsim Sha Tsui, Hong Kong
Samsonite Customer Service Overview
Samsonite has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 40%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Mondays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Samsonite
Customers contact Samsonite for various reasons. Most popular of them are questions like "What is the warranty on Samsonite products?", "What payment methods does Samsonite accept?", "Can I personalize or monogram my Samsonite product?".
User Testimonials for Samsonite Support
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Difficulties reaching support; online repair service ineffective. Frustration with staff availability and training excuses. Samsonite's inability to handle calls is disappointing for such a large company.
From Rachel C Ohe at 05/16/24 -
Difficulty contacting customer service and unhelpful store manager regarding wrong luggage tag issue.
From Ana P C at 03/23/24 -
Difficulties receiving responses to emails; customer support line not functional.
From Guest-6011047 at 07/26/24 -
Lack of available staff during customer service calls can be frustrating, leaving customers feeling neglected and disappointed.
From Guest-5916864 at 06/11/24 -
No response after sending an email, diminishing their reputation for excellent customer service.
From Guest-5859942 at 05/16/24 -
Friendly and helpful staff at the Oxford Street Repair Studio provided quick repairs and excellent customer service, making the experience pleasant and efficient.
From BeLu at 10/21/24
Frequently Asked Questions About Samsonite
Explore frequently asked questions about Samsonite to quickly find the information and support you need.
In 2005, the company was acquired by Marcello Bottoli, former CEO of Louis Vuitton, to pull them out of a long slump. Bottoli left the company in 2009. In July 2007, private equity firm CVC Capital Partners took over Samsonite for $1.7 billion. CVC Capital Partners Ltd. became Samsonite's fifth owner in 21 years.
Verdict: Is Samsonite Made in the USA? No, Samsonite is no longer made in the USA. Most of their luggage is manufactured in India, China, and Hungary. Samsonite owns factories in Nashik, India, and Szekszard, Hungary.
In 1993, American Tourister was acquired by Astrum International, which also owns Samsonite. Astrum was renamed as the Samsonite Corporation two years later. Their products include backpacks, suitcases and wallets. Today, the American Tourister brand is sold as a more affordable brand in the Samsonite portfolio.
We are principally engaged in the design, manufacture, sourcing and distribution of luggage, business and computer bags, outdoor and casual bags and travel accessories throughout the world, primarily under the Samsonite® , Tumi®, American Tourister®, Gregory®, High Sierra®, Kamiliant®, ebags®, Lipault® and Hartmann® ...