Samsung Customer Service Contacts
Samsung, a leading South Korean electronics giant, ranks among the top global manufacturers of electronic products. The company offers an extensive array of both consumer and industrial electronic goods, encompassing home appliances, digital media devices, semiconductors, memory chips, and comprehensive integrated systems.
Phone Number & Contact Info
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- Samsung Most Popular Number
- 800-726-7864
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- [email protected]
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- Website
- www.samsung.com
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- Opening Hours:
- Mon-Sun 8am-12am ET
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- Additional Contact numbers:
- 201-229-4000
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- Mailing Address:
- Suwon-si, South Korea
Samsung Customer Service Overview
Samsung has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 1 minute and 6 seconds. The shortest wait times occur on Sundays, while Monday have the longest wait times.
Top Reasons Customers Contact Samsung
Customers contact Samsung for various reasons. Most popular of them are questions like "Is Samsung Pay compatible with all Samsung devices?", "Is Samsung Pay available internationally?", "What is the warranty period for Samsung devices?".
User Testimonials for Samsung Support
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Support referred us to U-Break we fix for unlocking assistance; I believe the guidance was good.
From Robina Jpu at 2024-10-27 -
Contact via WhatsApp advised, but after 5.5 hours, still no response. Calls get disconnected or cut short, with some helpful staff but no resolution. Six hours later, no support for a clear factory fault.
From Cherlynn Hzn at 2024-07-29 -
Nonexistent customer service wastes money on junk.
From WALTER H Fwm at 2024-10-26 -
No compensation or repair for dishwasher issues, unhelpful and dismissive support response. Technicians refuse service, leading to additional expenses.
From Andrea H Wcg at 2024-08-28 -
Useless support caused delays, empty promises, and disrespect, leaving me without a functioning phone for weeks.
From Farhan C Xks at 2024-09-16 -
Insisting on a service call and refusing to schedule at convenient times is frustrating. Waiting at least 5 days for an appointment is unacceptable.
From eli s Zqz at 2024-09-17
Frequently Asked Questions About Samsung
Explore frequently asked questions about Samsung to quickly find the information and support you need.
Samsung, South Korean company that is one of the world's largest producers of electronic devices.
Samsung, South Korean company that is one of the world's largest producers of electronic devices.
Samsung is a South Korean company originally founded as a grocery trading store by Lee Byung-Chull in March 1938. The company forayed in the electronics industry in 1969 and its first electronic product was a black-and-white television.