Scandinavian Airlines (SAS) Customer Service Contacts
Scandinavian Airlines, commonly known as SAS, is a premier airline carrier founded in 1946, serving as the flag carrier of Sweden, Norway, and Denmark. Renowned for its quality service and operational excellence, SAS connects a vast network of destinations across Europe, the US, and Asia. As a founding member of the Star Alliance, the airline continues to be a favorite among business and leisure travelers seeking efficient and comfortable air travel. SAS is committed to sustainable aviation, consistently innovating to reduce its environmental impact.
Phone Number & Contact Info
-
- Scandinavian Airlines (SAS) Most Popular Number
- 800-221-2350
-
- [email protected]
-
- Website
- www.flysas.com
-
- Opening Hours:
- Mon-Fri 9am-7pm, Sat 9am-5pm, Sun 10am-7pm ET
-
- Mailing Address:
- Stockholm, Sweden
Scandinavian Airlines (SAS) Customer Service Overview
Scandinavian Airlines (SAS) has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Wednesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Scandinavian Airlines (SAS)
Customers contact Scandinavian Airlines (SAS) for various reasons. Most popular of them are questions like "Does SAS offer special assistance for passengers with disabilities or medical conditions?", "What is the SAS EuroBonus loyalty program?", "What is the baggage allowance for SAS flights?".
User Testimonials for Scandinavian Airlines (SAS) Support
-
Long wait times for service, leading to frustration and unresolved issues, prompting alternative actions.
From Guest-6191345 at 10/22/24 -
Had to wait an hour on the phone with customer service to change a ticket, couldn't do it online.
From Paul P Fgl at 08/03/24 -
Long wait times to reach SAS support, they claimed inability to fully refund despite IT error causing double booking. "Literally do nothing to help."
From Stefanie at 10/22/24 -
Difficulties contacting customer service; chatbot provides unhelpful responses like "hello".
From Ari at 10/20/24 -
Rude and disrespectful service from staff, no greeting, aggressive response, and refusal to assist. Unacceptable behavior led to a stressful experience, especially being pregnant.
From asmae mssaad at 10/17/24 -
Terrible service with no control over queue management caused long delays, risking missed flights and a lack of support from attendants.
From Sebastian T at 09/15/24
Frequently Asked Questions About Scandinavian Airlines (SAS)
Explore frequently asked questions about Scandinavian Airlines (SAS) to quickly find the information and support you need.
The new principal owners of the reorganized company, Castlelake, Air France-KLM, Lind Invest and the Danish State, have agreed to appoint a new Board of Directors for SAS, which will be led by Kåre Schultz, as Chairman of the Board.
SAS is a Swedish carrier. Travellers rate it 6.9/10 on average, indicating good service. This rating is comparable the average of other carriers.
The airline focuses on optimising operational efficiency and reducing expenses in various areas of its operations. By carefully managing costs such as labour, fuel, aircraft maintenance, and airport fees, SAS can pass on the savings to its customers through lower ticket prices.
Scandinavian Airlines (stylized as SAS) is the flag carrier airline of Denmark, Norway, and Sweden.