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Sears Appliance Services Customer Service Contacts
Sears Appliance Services is a premier provider of appliance repair, maintenance, and installation services, offering solutions for a wide range of household appliances. With experienced technicians and a commitment to customer satisfaction, they ensure reliable service for products of all major brands. Leveraging decades of expertise, Sears Appliance Services is your go-to choice for ensuring your home appliances are in optimal working condition.
Phone Number & Contact Info
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- Sears Appliance Services Most Popular Number
- 800-424-2047
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- Website
- www.searshomeservices.com
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- Opening Hours:
- 6am-11pm CT
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- Mailing Address:
Sears Appliance Services Customer Service Overview
Sears Appliance Services has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 11%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Sears Appliance Services
Customers contact Sears Appliance Services for various reasons. Most popular of them are questions like "What appliances does Sears Appliance Services repair?", "Do you repair appliances that are not from Sears?".
User Testimonials for Sears Appliance Services Support
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Misleading communication and rescheduling without notice resulted in a frustrating experience with hours spent on calls, but issues remained unresolved.
From Thomas PK at 2024-10-25 -
Long wait times, overcharging, and inadequate service have frustrated customers.
From Guest-1002852 at 2017-02-04 -
Multiple calls to customer service resulted in transfers, misstatements, and cancelled appointments. Service misleadingly escalated the case without follow-up. Repeated instructions to call back led to no action.
From Thomas PK at 2024-10-09 -
Unable to reach a live agent despite multiple attempts. Called representative set up an appointment, but errors delayed repairs. Felt communication was lacking and support unavailable during critical times.
From Anita S Dkm at 2024-08-10 -
Quite challenging to get a refund after multiple promises, leaving issues unresolved.
From sstephen r at 2024-10-05 -
Calling support multiple times led to claim escalation. Difficulty finding an electrician accepting Sears plan in the area. Customers advised to find local help and seek reimbursement.
From Guest-6051651 at 2024-08-16
Frequently Asked Questions About Sears Appliance Services
Explore frequently asked questions about Sears Appliance Services to quickly find the information and support you need.
Following the bankruptcy, Sears was acquired by Transformco, a private holding company formed in February 2019 to purchase the company's surviving assets. 2 The following are some of the brands that are still part of the Sears umbrella—as well as some of those that were discharged during bankruptcy proceedings.
Kenmore is a brand of household appliances sold by Sears with 100 years of trusted performance. The company delivers products that perform at a high level across the home, to get the job done right the first time.
CANCELLATION AND REFUNDS. You may cancel this RPA at any time for any reason by calling 1-800-4-MY-HOME® or by mailing written notice of cancellation to: Cancellation Services, P.O. Box 2570, High Point, NC 27263.
Since then, the company has been acquired by Transformco. The BBB rating for Sears is therefore now that of their parent company. For what it is worth, this rating is very high (an A+, the best possible rating).