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Sears Credit Card Customer Service Contacts
Sears Credit Card Services offers tailored financing solutions that enhance the shopping experience at Sears and affiliated stores. With exclusive cardholder discounts, reward points on every purchase, and flexible payment options, Sears Credit Cards provide valuable benefits for frequent shoppers. Ideal for building credit, these cards also come with secure online account management, making it easy to track spending and manage finances effectively.
Phone Number & Contact Info
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- Sears Credit Card Most Popular Number
- 800-669-8488
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- [email protected]
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
Sears Credit Card Customer Service Overview
Sears Credit Card has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 14%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 9 minutes. The shortest wait times occur on Thursdays, while Friday have the longest wait times.
Top Reasons Customers Contact Sears Credit Card
Customers contact Sears Credit Card for various reasons. Most popular of them are questions like "What is the credit limit on a Sears Credit Card?", "What are the benefits of having a Sears Credit Card?", "What is the interest rate on a Sears Credit Card?".
User Testimonials for Sears Credit Card Support
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Real person needed for assistance; card replacement request ignored.
From Herman W Pzx at 2024-08-06 -
Phone number for support redirected back to website bot, making it difficult to change a PIN number. Waiting for email or call seems the only option.
From Guest-5725105 at 2024-03-21 -
Non-existent support when resolving missing points issue, no assistance for redeeming points.
From Albert M Cqp at 2024-03-29 -
Worst service experience, with unhelpful and inefficient support unwilling to resolve billing issues.
From Paul A Ipt at 2023-12-16 -
Cannot log in, frustrating ongoing issue with support.
From Annemarie L Bje at 2023-11-29 -
Put on hold repeatedly and redirected to the main menu without resolution. Spoke with supervisors, yet no support resolution.
From Brian Novak at 2024-09-25
Frequently Asked Questions About Sears Credit Card
Explore frequently asked questions about Sears Credit Card to quickly find the information and support you need.
The Shop Your Way Mastercard, issued by Citibank, effectively replaced the Sears Card in 2023. You can use this version anywhere that accepts Mastercard.
Sears offers a co-branded MasterCard with several rewards and perks through Citibank. Cardholders can earn cashback rewards points to be redeemed in-store or online, in addition to seasonal promotions like no-interest financing on certain purchases.
Through the mobile app: Log in to your account and select your card, then tap “Make a Payment.” By mail: Send a check or money order (but not cash) to Shop Your Way Credit Card Payments / P.O. Box 78024 / Phoenix, AZ 85062-8024. Make sure to send it early enough that it will arrive by the due date.
You can use your Sears Credit Card anywhere Mastercard is accepted. That means that you can use this card almost anywhere they take credit cards as a payment method. The Sears Store Card, on the other hand, can only be used: In Sears stores and on Sears.com.