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Sears Home Warranty Customer Service Contacts
Sears Home Warranty is a leading provider of home warranty services, offering comprehensive protection plans for major appliances, systems, and electronics in your home. With a variety of customizable coverage options, Sears Home Warranty helps homeowners safeguard against the high costs of unexpected repairs or replacements. Their plans are known for their reliability and include unique benefits such as unlimited service calls and 24/7 customer support, making them a top choice for homeowners seeking peace of mind and budget protection.
Phone Number & Contact Info
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- Sears Home Warranty Most Popular Number
- 855-256-2467
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- [email protected]
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- Website
- www.searshomeservices.com
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- Opening Hours:
- Mon-Fri 8am-10pm, Sat 8am-7pm ET
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- Mailing Address:
Sears Home Warranty Customer Service Overview
Sears Home Warranty has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 11%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Wednesdays, while Friday have the longest wait times.
Top Reasons Customers Contact Sears Home Warranty
Customers contact Sears Home Warranty for various reasons. Most popular of them are questions like "What is Sears Home Warranty?", "What does Sears Home Warranty cover?", "What is not covered under Sears Home Warranty?".
User Testimonials for Sears Home Warranty Support
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Misleading information and dishonesty marred interactions, with frequent appointment cancellations and rescheduling without considering our availability, exacerbating the already frustrating process. Hours spent on calls led only to further deceit, prompting a BBB complaint, which Sears falsely claimed had been resolved with a refund.
From Thomas PK at 2024-10-25 -
Long wait times and poor assistance highlight customer service issues.
From Guest-1002852 at 2017-02-04 -
Numerous calls to customer service resulted in transfers, misstatements, and repeated cancellations of service appointments. Promised escalations led to no contact, and no action was taken to replace the refrigerator. Misleading guidance and repeated delays have caused immense frustration.
From Thomas PK at 2024-10-09 -
Attempts to reach a live agent via phone were unsuccessful, even with a Sears representative trying to assist. Appointments were made, but errors and late scheduling complicated the process. Difficulty contacting support left urgent issues unresolved.
From Anita S Dkm at 2024-08-10 -
Frequent promises of a refund within 7 to 14 days went unfulfilled, with no resolution from customer service.
From sstephen r at 2024-10-05 -
Multiple follow-ups with various departments were needed to escalate the claim. Difficulty in locating an electrician led to a suggestion of finding a local one for reimbursement after service.
From Guest-6051651 at 2024-08-16
Frequently Asked Questions About Sears Home Warranty
Explore frequently asked questions about Sears Home Warranty to quickly find the information and support you need.
Since then, the company has been acquired by Transformco. The BBB rating for Sears is therefore now that of their parent company. For what it is worth, this rating is very high (an A+, the best possible rating).
There's a class-action lawsuit against Sears Home Services that was started by an Illinois couple. They claim they didn't get the repair protection they paid for. The lawsuit claims Sears was in breach of contract and involved in deceptive trade by selling appliance warranties the company failed to fully honor.
Cinch Home Services is an independent home warranty provider. However, it's also a vendor for Sears Home Services. You can buy your Sears home warranty plan through Cinch, but they are not the same company.
The home warranty plans are issued in TX by LKL Protection Company LLC. Transform Sears Home Services LLC is the seller of the plans in all other states. In FL, OK, and WA, the home warranty plans are issued by Access Protection Company (FL) LLC.