Sephora Customer Service Contacts
Sephora is a renowned global beauty retailer that offers an extensive array of cosmetics, skincare, haircare, and fragrance products from both classic and emerging brands. Founded in France in 1970, Sephora has become synonymous with beauty innovation and expert advice, providing a unique shopping experience with its wide product selection and interactive store format. With a powerful online presence and hundreds of stores across numerous countries, Sephora continues to dominate the beauty industry by empowering customers to explore and discover their unique style and beauty preferences.
Phone Number & Contact Info
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- Sephora Most Popular Number
- 877-737-4672
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- Website
- www.sephora.com
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- Opening Hours:
- Mon-Fri 5am-9pm, Sat-Sun 6am-9pm PT
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- Additional Contact numbers:
- 866-286-1262
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- Mailing Address:
- Paris, France
Sephora Customer Service Overview
Sephora has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 13%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 33 minutes. The shortest wait times occur on Tuesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Sephora
Customers contact Sephora for various reasons. Most popular of them are questions like "What is the return policy for Sephora?", "What is the Sephora shipping policy?", "What are the accepted payment methods at Sephora?".
User Testimonials for Sephora Support
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Rude customer service and unhelpful supervisor left me without my order, despite frequent purchases.
From Juandedios Iue at 2024-09-26 -
Very nice interaction with no wait time, quick issue resolution, and assurance about the situation. Options provided for item return or keeping it.
From mi w Jyq at 2024-05-23 -
Missing products in multiple orders, unsatisfactory responses from customer service, and unresolved issues lead to a loss of trust and frustration. Urgent assistance is needed to address ongoing problems.
From Isabela B Zhm at 2024-01-17 -
Lack of response regarding lost advent calendar purchase.
From Liz Clutton at 2024-10-18 -
Disregard for customers, sending incorrect items, and ignoring evidence provided. Horrendous service.
From Milani at 2024-10-03 -
Staff often provide horrid service and gossip about customers. Caring about good customer service is essential.
From Elaine Berliner at 2024-08-01
Frequently Asked Questions About Sephora
Explore frequently asked questions about Sephora to quickly find the information and support you need.
Sephora USA, Inc. is a company based out of 525 Market Street First Market Tower 32nd Floor, San Francisco, California, United States.
Sephora and Ulta Beauty are major beauty retailers in the United States, offering makeup, skincare, haircare, and fragrance products. Sephora is a French-based company with over 2,600 stores worldwide, while Ulta Beauty is an American chain with over 1,200 stores across the country.
Sephora, owned by French luxury conglomerate LVMH, was one of only three places where women could order Rihanna's first Fenty Beauty product, a red lipstick that launched on Thanksgiving.
Kat Von D, Marc Jacobs Beauty, Bite, Fenty, Ole Henriksen, the Sephora brand? Owned by LVMH, which also owns the Sephora stores. Clinique, Too Faced, Bobbi Brown, Becca, MAC, Estee Lauder, Tom Ford, GlamGlow, Smashbox? Owned by Estee Lauder.