Shopify Customer Service Contacts
Shopify is a leading e-commerce platform that enables businesses of all sizes to create and manage their online stores. It provides merchants with powerful tools to sell products directly on their websites, social media channels, and multiple marketplaces. With its user-friendly interface, extensive app integrations, and robust scalability, Shopify empowers entrepreneurs around the globe to build and grow their online business efficiently.
Phone Number & Contact Info
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- Shopify Most Popular Number
- No contact number available.
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- Website
- www.shopify.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Ottawa, Canada
Shopify Customer Service Overview
Shopify has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for Shopify Support
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Case escalation took over 2 weeks without response, despite multiple contacts. Escalation team repeatedly promised follow-ups without resolution.
From joy w Dxg at 2024-09-26 -
Contacted support for help, but no action taken.
From Ian b Gqn at 2024-10-23 -
Incompetent, lacking technical knowledge, and ineffective support from customer service.
From Sharni at 2024-10-27 -
Difficulty contacting support for a missing item, no straightforward way to reach customer service, seller uncontactable.
From ryan radmall at 2024-10-23 -
Extremely incompetent service, making customers go in circles and getting rid of them by passing cases without resolution.
From Ming ET at 2024-10-07 -
Engaging with their support via chat is frustrating, as agents handle multiple customers simultaneously. Issues related to third-party apps are redirected, causing delays. Wasting hours on simple queries is common, hindering store setup.
From Jon Wolfson at 2024-10-25
Frequently Asked Questions About Shopify
Explore frequently asked questions about Shopify to quickly find the information and support you need.
Shopify is a commerce platform that helps you sell online and in person. Entrepreneurs, retailers, and global brands use Shopify to process sales, run stores, and grow their businesses. With Shopify, you can start your first ecommerce website or manage a world-leading retail business.
While Tobias Lütke is still with Shopify as the CEO, the company has been publicly traded since April 2015, when it filed for an initial public offering on both the New York Stock Exchange and the Toronto Stock Exchange. This means the company is owned by shareholders and managed by a board of directors.
No, Shopify is not owned by Amazon. In fact, as two separate companies, they compete in the e-commerce space. Amazon is based in Seattle, and Shopify is headquartered in Canada. Learn more about how Shopify works.
We help people achieve independence by making it easier to start, run, and grow a business. We believe the future of commerce has more voices, not fewer, so we're reducing the barriers to business ownership to make commerce better for everyone.