ShopRite Customer Service Contacts
Our primary focus is on food retail, enhanced by a diverse range of services including furniture sales, pharmaceutical offerings, hospitality solutions, ticketing services, digital commerce, and financial and cellular services. At the heart of our operations, everything we undertake is closely connected to our fundamental supermarket business, aiming to make grocery shopping more economical and convenient for everyone.
Phone Number & Contact Info
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- ShopRite Most Popular Number
- 800-746-7748
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- [email protected]
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- Website
- www.shoprite.com
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- Opening Hours:
- Mon-Fri 8am-6pm, Sat-Sun 9am-5pm ET
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- Mailing Address:
- Edison, NJ
ShopRite Customer Service Overview
ShopRite has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Thursdays, while Monday have the longest wait times.
User Testimonials for ShopRite Support
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Policy inconsistency led to needing the product for a refund. An exception was made for another customer, highlighting service inconsistency.
From Jese Ljg at 2024-10-11 -
Lack of assistance and rude behavior from staff extended my shopping time and left me feeling disrespected. No apologies given for their error.
From Jovonna Zzl at 2024-09-10 -
Prompt assistance and resolution of issues needed for an increasingly dissatisfied customer base.
From Lynne C Xin at 2024-09-15 -
Unpleasant experience at ShopRite due to poor customer service. Staff appeared untrained, and personal biases seemed to affect interactions, causing discomfort and dissatisfaction. Immediate retraining is necessary to improve customer relations.
From Dominique L Fsr at 2023-12-19 -
Rude employees and horrible service overshadow the store's convenience.
From Guest-6115010 at 2024-09-19 -
Refusal to issue a refund for spoiled meat led to confrontational handling and expulsion from the store.
From Jehan H at 2024-06-30
Frequently Asked Questions About ShopRite
Explore frequently asked questions about ShopRite to quickly find the information and support you need.
The Shoprite Group is Africa's largest fast-moving consumer goods retailer. Its core business is in food retailing, complemented by furniture, pharmaceuticals, hospitality, ticketing, digital commerce, and financial and cellular services.
Shoprite Holdings Ltd (Shoprite) is Africa's largest supermarket retailer, operating 3,639 stores across the continent (distribution of total operations as at 30 June 2024). The company's headquarters are in Brackenfell in the Western Cape province of South Africa.
Shoprite Nigeria, a leading food retailer, has been acquired by Ketron Investment Limited, a Nigerian company owned by a group of institutional investors led by Persianas Investment Limited.
ShopRite Supermarkets is a wholly-owned subsidiary of Wakefern Food Corp. The ShopRite location in Hudson was not included in the list of stores closing. Copyright 2024 Nexstar Media Inc.