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Simple Mobile Customer Service Contacts
Simple Mobile is a prominent prepaid mobile network operator in the United States, renowned for offering affordable and flexible no-contract phone plans. Leveraging T-Mobile's extensive nationwide network, Simple Mobile provides high-speed internet access, unlimited talk, and text, with various data options tailored to meet individual needs. Ideal for budget-conscious consumers seeking reliable mobile services without long-term commitments, Simple Mobile ensures superior connectivity and excellent customer service.
Phone Number & Contact Info
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- Simple Mobile Most Popular Number
- 877-878-7908
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- [email protected]
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- Website
- www.simplemobile.com
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- Opening Hours:
- Mon-Sun 8am-11:45pm ET
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- Mailing Address:
Simple Mobile Customer Service Overview
Simple Mobile has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 2 minutes and 17 seconds. The shortest wait times occur on Fridays, while Saturday have the longest wait times.
Top Reasons Customers Contact Simple Mobile
Customers contact Simple Mobile for various reasons. Most popular of them are questions like "How Do I Access My Simple Mobile Account?", "Is Simple Mobile the Cheapest Cellphone Service?", "What Phones are Compatible with Simple Mobile?".
User Testimonials for Simple Mobile Support
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Dissatisfied with service and need to speak with a supervisor urgently. Causing havoc and requires prompt resolution.
From Jonathan E Iet at 2024-10-26 -
Assistance disappointing, first agent promised refund for double billing, but never delivered. Supervisor claimed no records existed, leaving me frustrated. Contacting Smart Pay futile.
From Megan P Wtz at 2024-09-27 -
Rude and unprofessional communication from support. Lack of proper interaction skills.
From Bonnie B Pcd at 2024-05-18 -
Agent unhelpful and ended chat while I couldn't make calls.
From Irene D Slt at 2024-07-11 -
Eric from customer service was incredibly helpful and nice, assisting effectively with my situation. I'd request him again. Thank you, and keep up the great work.
From Guest-6113438 at 2024-09-18 -
Insensitive and unhelpful representatives worsen issues, offering minimal support during outages.
From Nunya B Qfv at 2024-05-01
Frequently Asked Questions About Simple Mobile
Explore frequently asked questions about Simple Mobile to quickly find the information and support you need.
Simple Mobile is a subsidiary of Tracphone Wireless, Inc., which is owned by Verizon Communications. With that being said, Simple Mobile is dedicated to offering great deals over a fast, nationwide network so you can stay connected no matter where you are.
Simple Mobile is part of the Verizon Value portfolio of prepaid brands, which includes Straight Talk, Total Wireless, Visible, Tracfone, SafeLink, Walmart Family Mobile, and Verizon Prepaid. Verizon Communications Inc.
SIMPLE Mobile is on the T-Mobile network. The network is fully operational. Teams are working 24/7 to ensure it continues to perform for all our customers, even during anticipated heavier traffic.
In 2009, TracFone partnered with Walmart to launch its MVNO Straight Talk Wireless. In 2012, América Móvil acquired rival network Simple Mobile.