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Singapore Airlines Customer Service Contacts
Singapore Airlines, a global aviation leader, is renowned for its exceptional service quality, innovative technology, and extensive route network. Established in 1972, this flag carrier of Singapore consistently ranks among the world's best airlines, setting standards in comfort, safety, and in-flight services. With a modern fleet and a commitment to sustainability, Singapore Airlines offers both passenger and cargo services, connecting key destinations across continents with its hub at Singapore Changi Airport.
Phone Number & Contact Info
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- Singapore Airlines Most Popular Number
- 833-727-0118
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- [email protected]
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- Website
- www.singaporeair.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Singapore
Singapore Airlines Customer Service Overview
Singapore Airlines has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 11%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 25 minutes. The shortest wait times occur on Thursdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Singapore Airlines
Customers contact Singapore Airlines for various reasons. Most popular of them are questions like "What is Singapore Air's check-in policy?", "What are the baggage allowance limits for Singapore Air?", "What are the in-flight entertainment options provided by Singapore Air?".
User Testimonials for Singapore Airlines Support
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Time and effort wasted with frequent requests for etickets and proof of bonus miles credit, lacking resolution and effective communication.
From Lai M Qzy at 2024-10-26 -
Disappointed with unprofessional staff causing long delays and inadequate care for elderly parents needing assistance. Delay without timely updates and poor meal provisions added to frustration. Consider cancelling return flights.
From Eldrich M at 2024-04-12 -
Rude and incompetent, providing wrong information, charging for necessary phone assistance. Absolutely horrible service.
From galatic h at 2024-04-18 -
Seamless experience providing comfort and luxury, leaving travelers in awe.
From Guest-5971741 at 2024-07-08 -
Service was disappointing after losing my luggage, despite the comfortable seats.
From Tanny Lai at 2023-11-12 -
Told three times the issue would be resolved, yet elite miles still uncredited. Informed incorrectly multiple times and dissatisfied with the handling of the situation. Shocked by the poor resolution.
From Jacky Tran at 2023-04-14
Frequently Asked Questions About Singapore Airlines
Explore frequently asked questions about Singapore Airlines to quickly find the information and support you need.
Singapore Airlines (abbreviation: SIA or SQ) is the flag carrier of Singapore with its hub located at Changi Airport.
This is the latest accepted revision, reviewed on 20 March 2024. Singapore Airlines is majority-owned by Singapore government investment and holding company Temasek Holdings which holds 56% of voting stock.
Singapore Airlines Ltd (SIA) is an aviation company.
Airline Summary Singapore Airlines (SQ), the flag carrier of Singapore, is consistently ranked among the world's best airlines. Singapore Changi Airport (SIN) serves as its main base where flights to more than 60 destinations in over 30 countries are offered.