Sirius/XM Customer Service Contacts
SiriusXM stands as North America's premier audio entertainment provider, offering a diverse range of services under its umbrella. This includes its core subscription-based SiriusXM service, alongside Pandora's music streaming platforms, which cater to both ad-supported and premium users. Additionally, SiriusXM boasts an extensive podcast network and provides comprehensive business and advertising solutions, reinforcing its position as a leader in the audio entertainment industry.
Phone Number & Contact Info
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- Sirius/XM Most Popular Number
- 866-635-5027
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- [email protected]
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- Website
- corporate.siriusxm.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-998-7900 866-635-5020 888-601-6296 888-539-7474 212-584-5100
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- Mailing Address:
- New York, NY
Sirius/XM Customer Service Overview
Sirius/XM has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 11%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 1 minute and 38 seconds. The shortest wait times occur on Sundays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Sirius/XM
Customers contact Sirius/XM for various reasons. Most popular of them are questions like "Is there a free trial available for Sirius/XM?", "What devices are compatible with Sirius/XM?", "What is the difference between Sirius and XM radio?".
User Testimonials for Sirius/XM Support
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People are hard to understand.
From Roderick Tld at 2024-10-23 -
Quick diagnosis of my issue with top-notch support. Highly recommended!
From Alicia Njb at 2024-09-30 -
Unable to complete the request for a free offer online due to process errors.
From Onika Ntk at 2024-10-15 -
Frequent calls needed for resets and service issues, with unresolved subscription transfers causing frustration.
From Guest-6160918 at 2024-10-09 -
Long wait times and system issues made canceling a subscription frustrating and inefficient, requiring multiple verification steps and manual follow-ups instead of an automatic process.
From Brian P Uwa at 2023-08-15 -
Difficulty in receiving promised promotional benefits and unhelpful response when contacted for resolution.
From Karoline Echterbecker at 2024-09-23
Frequently Asked Questions About Sirius/XM
Explore frequently asked questions about Sirius/XM to quickly find the information and support you need.
Jennifer Witz is the Chief Executive Officer of SiriusXM, the leading audio entertainment company in the U.S., and serves on its Board of Directors.
Jennifer Witz is the Chief Executive Officer of SiriusXM, the leading audio entertainment company in the U.S., and serves on its Board of Directors.
The company was formed by the 2008 merger of Sirius Satellite Radio and XM Satellite Radio, merging them into SiriusXM Radio.
A Fortune 500 company, SiriusXM and Pandora together reach more than 100 million people each month with their audio products. The SiriusXM Shop is the premier destination for additional radios, subscriptions, accessories and support.