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Sky Customer Service Contacts
Sky stands as a premier media and entertainment enterprise in Europe, proudly operating under the Comcast Corporation umbrella. With a presence in six countries, Sky delivers cutting-edge services to 23 million subscribers, seamlessly integrating top-tier apps and providing access to a vast array of entertainment, sports, news, and cultural content. This includes Sky's own critically acclaimed original productions, which continue to captivate audiences across the continent.
Phone Number & Contact Info
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- Sky Most Popular Number
- 44 844 995 9595
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- [email protected]
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- Website
- en.wikipedia.org
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- London, United Kingdom
Sky Customer Service Overview
Sky has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 11%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Thursdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Sky
Customers contact Sky for various reasons. Most popular of them are questions like "How Do I Cancel My Account with Sky?", "What is the cost of Sky Digital?", "Are there any contract requirements with Sky Digital?".
User Testimonials for Sky Support
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SIM cards sent were non-functional, and internet service was unavailable except at home or specific locations.
From ERICK T Jwn at 2024-07-09 -
No answer from customer service for two and a half months.
From Michelle Glitz at 2024-08-28 -
Terrible handling and communication, despite updates and assurances from advisers, led to termination of my contract. Appalling service and response.
From Gemma at 2024-10-28 -
Holding for 20 minutes before termination isn't acceptable service; consider hiring more competent agents.
From James at 2024-10-29 -
Incompetent staff at a shared service centre in India make no effort to resolve issues.
From Ed Sandy at 2024-10-28 -
Incorrect address handling and unresolved cancellation led to ongoing charges and uncollected equipment.
From Soyeb Socataly at 2024-10-29
Frequently Asked Questions About Sky
Explore frequently asked questions about Sky to quickly find the information and support you need.
Sky is one of Europe's leading media and entertainment companies and we are proud to be part of Comcast Corporation. Across six countries our innovative products connect 23 million customers to the best apps, and all the entertainment, sports, news and arts they love, including our own award-winning original content.
Comcast won the auction with a bid of £17.28 per-share, beating Fox's bid of £15.67. Sky plc had until 11 October to formally accept this offer. Following its auction victory, Comcast began to acquire Sky shares from the open market.
The largest portion of Sky's income is through subscription-based payments. Formed by the merger between Sky Television and British Satellite Broadcasting in 1990 in a bid to save both failing companies, BSkyB went on to acquire Sky Italia and Sky Deutschland to become Sky plc.