Smith & Wesson Customer Service Contacts
Smith & Wesson is a renowned American firearms manufacturer established in 1852 by Horace Smith and Daniel B. Wesson. As a leader in firearm design and production, the company offers a wide range of handguns, rifles, and revolvers, catering to law enforcement, military, and civilian markets globally. Smith & Wesson is synonymous with high-quality craftsmanship and innovation, solidifying its reputation as a trusted name in the defense and shooting sports industries.
Phone Number & Contact Info
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- Smith & Wesson Most Popular Number
- 800-331-0852
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- Website
- www.smith-wesson.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Maryville, TN
Smith & Wesson Customer Service Overview
Smith & Wesson has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 11%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Smith & Wesson
Customers contact Smith & Wesson for various reasons. Most popular of them are questions like "Where are Smith & Wesson firearms manufactured?", "What products does Smith & Wesson offer?", "Do Smith & Wesson firearms come with a warranty?".
User Testimonials for Smith & Wesson Support
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Lack of helpful response and poor repair quality from customer service left a brand-new firearm flawed.
From Pat Ubw at 06/21/24 -
Worst customer service ever experienced; rude interactions and dismissive responses each time I called. "It is what it is, bro" was the last response before being hung up on.
From Kyle R Ejm at 08/27/24 -
Unimpressed by dismissive phone support, feeling let down by lengthy repair timelines and the insistence on upfront payment despite unresolved issues.
From Parag Nsr at 07/05/24 -
Many promises went unfulfilled, grips arrived several months late and damaged, requiring repeated escalations. A frustrating and time-consuming ordeal.
From Joanne D Yab at 05/25/24 -
Unhelpful and dismissive attitude experienced in resolving product issues.
From Guest-5968496 at 07/06/24 -
Difficult interaction with rude, dismissive staff; incorrect contact details used, causing delays and unreturned calls, leading to frustration and time loss.
From Gary R Nam at 05/09/24
Frequently Asked Questions About Smith & Wesson
Explore frequently asked questions about Smith & Wesson to quickly find the information and support you need.
On May 11, 2001, Saf-T-Hammer Corporation, a small, publicly traded corporation, acquired Smith & Wesson Corp. from Tomkins PLC, a U.K. holding company. On February 14, 2002, Saf-T-Hammer Corporation's name was changed to Smith & Wesson Holding Corporation with a ticker symbol of SWHC.
S & W | Del Monte Foods, Inc.
The modern Smith & Wesson had been previously owned by Bangor Punta and Tomkins plc before being acquired by Saf-T-Hammer Corporation in 2001. Smith & Wesson was a unit of American Outdoor Brands Corporation from 2016 to 2020 until the company was spun out in 2020.
Since 1832, Smith & Wesson has been manufacturing guns in Springfield. However, with Massachusetts lawmakers contemplating legislation that would ban the manufacturing of semi-automatic rifles, Smith & Wesson made the decision to transition to Tennessee.