Snapchat Customer Service Contacts
Founded on September 16, 2011, by Evan Spiegel, Bobby Murphy, and Reggie Brown, this Santa Monica, California-based technology firm originally named Snapchat Inc. specializes in creating and managing innovative technology products and services, including the popular social media platform Snapchat, the unique camera-equipped Spectacles, and the personalized avatar service Bitmoji.
Phone Number & Contact Info
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- Snapchat Most Popular Number
- No contact number available.
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- Website
- snap.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Santa Monica, CA
Snapchat Customer Service Overview
Snapchat has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for Snapchat Support
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Case review requested following misunderstanding regarding report submission
From Luka J Tri at 10/04/24 -
Lack of customer service with no direct support available for unlocking locked accounts.
From Seth Johansson at 08/27/24 -
Lack of feedback on account bans, missing communication about violation details, and unresolved reporting issues.
From Amira at 02/21/24 -
Hard getting account access with proof; support disregards emails, making hackers seem to have better access than account owners.
From Shyzea ღ at 06/09/23 -
Poor communication and service make it difficult to cancel accounts, with third-party referrals and unexpected charges.
From Maurice Blaquiere Moe at 04/10/24 -
Support was unhelpful regarding a compromised account, dismissing the issue as non-violative of guidelines.
From Carrie Waight at 05/29/22
Frequently Asked Questions About Snapchat
Explore frequently asked questions about Snapchat to quickly find the information and support you need.
Snapchat, an instant messaging app, is not owned by Meta but is actually owned by the company Snap Inc. Snap Inc. was cofounded by Evan Spiegel and Bobby Murphy in September 2011. Spiegel has been the company's CEO since 2012.
One of the co-founders, Evan Spiegel is the current CEO of Snapchat. Is Snapchat owned by China? No, Snapchat is not owned by China. Snapchat is a purely American company and most of its large shareholders are also from this same country.
Snap is funded by 39 investors. Alwaleed Bin Talal and Tencent are the most recent investors.
Snapchat Valuation Snapchat was valued at $25.5 billion at IPO in 2017, but dropped to $16.1 billion value by 2019. In 2021, the company's market cap shot up more than 350% to $90.9 billion, it has since declined by 79% to $18.7 billion in 2023.