Social Security Customer Service Contacts
A Social Security company specializes in managing government-provided social insurance programs, typically including retirement, disability, and survivor benefits. These companies play a crucial role in ensuring individuals receive their rightful support and financial benefits as they age, become disabled, or face family bereavements. By handling claims, payments, and customer service, Social Security companies ensure the stability and security of millions, providing essential services for a dignified life. Their expertise helps navigate complex regulations and policies, securing timely and accurate benefit distribution.
Phone Number & Contact Info
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- Social Security Most Popular Number
- 800-772-1213
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- [email protected]
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- Website
- www.ssa.gov
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- Opening Hours:
- Mon-Fri 7am-7pm ET
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- Additional Contact numbers:
- 800-269-0271 410-965-9334
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- Mailing Address:
- Woodlawn, MD
Social Security Customer Service Overview
Social Security has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 17%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 12 minutes and 2 seconds. The shortest wait times occur on Mondays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Social Security
Customers contact Social Security for various reasons. Most popular of them are questions like "What is the status of my pending Social Security disability claim?", "How Do I Update My Account Information with Social Security?", "How Do I Get a Replacement Social Security Card?".
User Testimonials for Social Security Support
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Long wait times to speak with rude and unhelpful agents, lack of clear communication, and unresolved issues characterize the frustrating customer service experience.
From courtneycakes at 09/21/24 -
Rude and condescending service experienced when requesting a replacement Social Security card.
From Karen W Psr at 06/09/24 -
First-level support ineffective, long wait for specialists, inconsistent information.
From Dairy Queen Fan at 02/08/23 -
Long wait times and ineffective communication tools create frustration for individuals trying to access benefits. Phone issues exacerbate the problem, leaving disabled persons without crucial support.
From Tinytim at 12/12/22 -
Kind, courteous support from Aaliyah, who swiftly resolved my Medicare application issues and verified enrollment promptly.
From Phil Tafoya at 02/21/24 -
No responses to emails or reviews; mistakes on social security cards ignored. Very poor service overall.
From Amanda Rich at 01/28/21
Frequently Asked Questions About Social Security
Explore frequently asked questions about Social Security to quickly find the information and support you need.
Several federal benefits programs provide financial assistance to seniors and persons living with disabilities. Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI) are two of the most common programs from the Social Security Administration (SSA).
To make an appointment in your local office DO NOT CALL THAT OFFICE. Local offices do not make their own appointments. Instead, call the toll-free number 1-800-772-1213. Social Security schedules appointments 2-4 weeks in the future.
If you're planning for retirement, one of your key questions is how much you can earn from Social Security – what's the maximum you can get? As of January 2024, the maximum benefit you can receive at full retirement age is $3,822 per month.
Program Description. Are you the surviving spouse or caregiver for the child of a worker who died? If so, you or the child(ren) may be eligible to get a lump-sum death payment of $255.