SoFi Customer Service Contacts
SoFi Technologies, Inc., commonly referred to as SoFi, stands out as a premier financial technology and personal finance firm in the United States. Established in 2011 at Stanford University, SoFi functions as a direct banking entity while also providing robust technological support to other financial organizations.
Phone Number & Contact Info
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- SoFi Most Popular Number
- 855-456-7634
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- [email protected]
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- Website
- www.sofi.com
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- Opening Hours:
- Mon-Thu 4am-9pm, Fri-Sun 4am-5pm PT ET
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- Mailing Address:
- San Francisco, CA
SoFi Customer Service Overview
SoFi has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Mondays, while Wednesday have the longest wait times.
Top Reasons Customers Contact SoFi
Customers contact SoFi for various reasons. Most popular of them are questions like "How Do I Open an Account with SoFi?", "How Do I Close My Account with SoFi?", "How Do I Recover a Hacked SoFi Account?".
User Testimonials for SoFi Support
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Issues persist despite contacting support and having the problem supposedly fixed.
From Angelee Oay at 08/16/24 -
Fee charged for returned IRS deposits without resolution.
From Keisha F Xic at 06/21/24 -
Jack, a customer service agent, sincerely apologized and attempted to resolve my issue, but despite his efforts, the situation remained unresolved, highlighting the lack of empowerment for customer service agents.
From Haddie Cdg at 04/24/24 -
Communication was great, making the process easy and stress-free.
From Teresa Moore at 09/17/24 -
Abysmal experience with long holds, unhelpful representatives, and inconsistent information.
From Todd G at 10/18/24
Frequently Asked Questions About SoFi
Explore frequently asked questions about SoFi to quickly find the information and support you need.
SoFi is a provider of digital banking software to multiple banks and fintech brands in the U.S. and Latin America. The company also provides API access to its technology platform, supporting banks in processing credit card payments and helping businesses launch financial services.
SoFi is an FDIC insured, nationally chartered bank that offers SoFi Checking and Savings. SoFi became a bank in order to bring you the best features, including a simple, market-leading interest rate of 4.30% APY across both SoFi Checking and Savings accounts (requires an active direct deposit).
SoFi is a reputable lending company with an A+ rating from the Better Business Bureau (BBB) and a stable rating from Fitch Ratings, specifically for SoFi's personal loans. SoFi's personal loans stand out for their low interest rates, no fees and mix of repayment terms.
SoFi is now a nationally chartered bank that offers SoFi Checking and Savings.