Sonos Customer Service Contacts
Sonos Inc specializes in the design and production of high-quality wireless music systems tailored for home audio setups. The company focuses on the innovation and distribution of advanced wireless audio solutions, featuring an array of products such as multi-room audio systems, wireless speakers, and home theater components, enhancing the listening experience in various domestic environments.
Phone Number & Contact Info
-
- Sonos Most Popular Number
- 800-680-2345
-
- Website
- www.sonos.com
-
- Opening Hours:
- Mon-Fri 9am-8pm, Sat 10am-5:30pm ET
-
- Mailing Address:
- Santa Barbara, CA
Sonos Customer Service Overview
Sonos has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Tuesdays, while Monday have the longest wait times.
Top Reasons Customers Contact Sonos
Customers contact Sonos for various reasons. Most popular of them are questions like "What is Sonos?", "Are software updates available for Sonos?", "Can Sonos speakers be used outdoors?".
User Testimonials for Sonos Support
-
Super caring and patient assistance throughout the setup process, ensuring a seamless experience.
From Jeyson Wff at 10/26/24 -
Wasting 90 minutes with 'Joseph' for a replacement promise that turned into a missing coupon. Manager access refused, followed by disconnections. 'Gerard' echoed the same script and disconnected again.
From David G Scv at 09/19/24 -
Long hold times of 90 minutes for support calls.
From Jacob T Fhm at 06/05/24 -
Waiting on hold for excessively long periods, often beyond the anticipated time, makes receiving customer support virtually impossible.
From Eric R Nku at 06/10/24 -
No support or response despite reaching out multiple times and waiting extensively.
From Kristal Ppm at 07/24/24 -
Long wait times and communication issues during phone support, lack of timely email responses, and a feeling of being ignored even with a case number.
From Mark C Mdx at 06/08/24
Frequently Asked Questions About Sonos
Explore frequently asked questions about Sonos to quickly find the information and support you need.
Sonos, Inc.'s main headquarters is located at 614 Chapala Street Santa Barbara, CA 93101 US. The company has employees across 6 continents, including North AmericaEuropeAsia.
Side-by-Side Comparison The Bose has better directivity, resulting in a more open soundstage. It's also suitable for outdoor use since it has a battery, while the Sonos must be plugged in. Although both speakers have good voice assistant capabilities, the Sonos struggles to understand you in noisier environments.
Customer backlash. Sonos users speak out against the app's missing features and poor performance. Stock impact. The redesign debacle has led to a sharp 25% decline in Sonos' stock value.
Wireless interference can contribute to issues like audio stopping and skipping on Sonos. You can visit our article on reducing wireless interference to learn how to change wireless channels and move Sonos away from certain electronic devices in order to avoid interference.