Spectrum Customer Service Contacts
Spectrum is a leading telecommunications brand under Charter Communications, offering a wide range of services including high-speed internet, cable television, and voice services. Known for its innovative solutions in connectivity and entertainment, Spectrum serves millions of customers across the United States. With a focus on expanding access and enhancing user experiences, Spectrum continues to be a key player in advancing the digital landscape.
Phone Number & Contact Info
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- Spectrum Most Popular Number
- 888-615-0301
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- [email protected]
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- Website
- www.spectrum.com
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- Opening Hours:
- Mon-Sat 8am-1am, Sun 8am-12am ET
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- Mailing Address:
Spectrum Customer Service Overview
Spectrum has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 38%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 10 minutes. The shortest wait times occur on Thursdays, while Friday have the longest wait times.
Top Reasons Customers Contact Spectrum
Customers contact Spectrum for various reasons. Most popular of them are questions like "What is Spectrum Audio?", "Is Spectrum the Cheapest Internet Service?", "Is Spectrum Internet Service Any Good?".
User Testimonials for Spectrum Support
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Refusal to credit the phone bill and deflecting responsibility highlighted Spectrum's inconsiderate support. False claims of prior credits added frustration during service disruptions.
From Jaime C Pzf at 10/13/24 -
Repeated billing errors plagued my account, and despite numerous attempts to resolve them through Spectrum's support, issues remained unresolved. Minimal efforts from retention and billing departments and a refusal to offer competitive solutions illustrated a lack of customer care.
From Jamison C Yfb at 08/08/24 -
Customer service interaction included unexpected charges, confusion over a phone sent without an account, and persistent collections calls for non-existent service. This experience with Spectrum left my 80-year-old mother stressed and overwhelmed. Avoid this nightmare.
From Denise F Ovy at 09/24/24 -
Frequent calls to customer service have yet to resolve voicemail access issues.
From Cheyane Atx at 10/01/24 -
Technical support could be more accessible.
From Keith P Vhz at 10/02/24 -
Horrible service with delayed technician visits and unresolved issues, even when neighbors' service was restored.
From Tanya Lux at 10/20/24
Frequently Asked Questions About Spectrum
Explore frequently asked questions about Spectrum to quickly find the information and support you need.
Spectrum is a leading broadband communications company and the second-largest cable operator in the United States. They provide a full range of advanced broadband services, including Spectrum TV video entertainment programming, Spectrum Internet access, and Spectrum Voice to connect more people in more places.
No, Verizon doesn't own Spectrum Mobile.
Spectrum is the trade name of Charter Communications. The name is widely used by both market consumers and commercial businesses.
Verizon Wireless Completes Sale of Spectrum to AT&T (update) | News Release | Verizon.