Square Customer Service Contacts
Square, developed by Block, Inc. and launched in 2009, offers a robust point-of-sale solution tailored specifically for small to medium-sized enterprises. This innovative system enables merchants to process card payments seamlessly and efficiently manage a range of business activities.
Phone Number & Contact Info
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- Square Most Popular Number
- 855-700-6000
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- [email protected]
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- Website
- squareup.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 415-375-3176
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- Mailing Address:
Square Customer Service Overview
Square has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 30%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 70 minutes. The shortest wait times occur on Thursdays, while Friday have the longest wait times.
Top Reasons Customers Contact Square
Customers contact Square for various reasons. Most popular of them are questions like "How Do I Recover Account Access to My Square Account?", "Is Square Cash free to use?", "Is Square Cash secure and private?".
User Testimonials for Square Support
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Unable to reach Square by phone for years, relying solely on email and chat. Calls needed for resolution.
From Tals S at 08/16/24 -
Offshore support provided no helpful information and mentioned no appeal. Explanation letter vague, citing chargebacks I never had.
From Roger J Uuw at 05/24/24 -
Called multiple times with delayed response; disappointing outsourced support lacks proper training.
From Diron Kpt at 05/04/24 -
Unhelpful responses and unprofessional conduct, including representatives hanging up, highlight Square's lack of competent customer service, leaving issues unresolved and customers dissatisfied.
From Joscelin Syr at 08/06/24 -
Poor follow-up, repeated explanations, unresolved case, and indifferent to concerns.
From Seung yeon C at 03/11/24 -
Worst service, account locked, need direct contact with a representative.
From Alsn S at 06/10/24
Frequently Asked Questions About Square
Explore frequently asked questions about Square to quickly find the information and support you need.
Today, Square is the largest business technology platform serving all kinds of businesses. The Square operating system allows business owners to sell anywhere, work more efficiently, manage inventory, communicate with customers, book appointments, course meals, order online, and so much more.
Block was co-founded by Twitter creator Jack Dorsey under the name Square. Dorsey also serves as chief executive officer and Amrita Ahuja serves as chief financial officer. Block's office is in San Francisco. The firm has more than 5,000 employees.
Square makes the bulk of its money through credit card processing fees, which are 2.6% plus 10 cents per transaction for in-person sales, 2.9% plus 30 cents per transaction for online sales and 3.5% plus 15 cents per transaction for keyed-in card sales.