State Farm Customer Service Contacts
State Farm is a leading insurance provider in the United States, renowned for offering a wide range of insurance products including auto, home, property, and life insurance. Established in 1922, the company has grown to become a household name, symbolizing trust and reliability for millions of policyholders. State Farm stands out for its extensive network of agents and commitment to customer service, ensuring personalized coverage solutions tailored to individual needs.
Phone Number & Contact Info
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- State Farm Most Popular Number
- 800-782-8332
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- [email protected]
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- Website
- www.statefarm.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 888-559-1922 800-440-0998
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- Mailing Address:
- Bloomington, IL
State Farm Customer Service Overview
State Farm has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 89 minutes. The shortest wait times occur on Wednesdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact State Farm
Customers contact State Farm for various reasons. Most popular of them are questions like "Is State Farm Available in My State?", "Is State Farm the Cheapest Auto Insurance?", "What are the fees associated with State Farm Bank accounts?".
User Testimonials for State Farm Support
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Consistent delays in claim processing, repeated information requests, and failure to address complaints characterize State Farm's customer service, harming our reputation and causing significant financial impact. Despite providing evidence, the company has neglected our concerns, leading to unresolved issues and further legal complications.
From Mr. Kimble HCV at 06/06/24 -
Poor customer service with unresponsive adjusters who fail to return calls.
From Alicia B Isl at 06/26/24 -
Reluctance from agents to challenge incorrect adjuster decisions and lack of communication with witnesses led to a frustrating experience. Felt unsupported and unfairly judged.
From STEPHANIE F Snb at 07/12/24 -
Support lacked empathy and reliability in a crucial time, ignoring a long-term relationship. Exploring alternatives is advised.
From Benjamin P Ezo at 08/16/24 -
The insurance policy unexpectedly raised without just cause, disregarding promises for a proper quote. Requests for lower rates and issue resolutions were repeatedly ignored. Customer service failed to honor agreements and communicate effectively, leading to dissatisfaction and further action.
From dennis k Mdg at 10/07/23 -
Rude and unhelpful service during a stressful time, marked by disrespect and unprofessionalism.
From Katrina at 10/01/24
Frequently Asked Questions About State Farm
Explore frequently asked questions about State Farm to quickly find the information and support you need.
State Farm is one of the U.S.'s largest providers of home and auto insurance, with 94 million policies and accounts in force as of 2024. A mutual insurance company, State Farm is not publicly traded, and is instead owned by its policyholders.
Total revenue, which includes premium revenue, earned investment income and realized capital gains (losses) was $104.2 billion for 2023 compared to $89.3 billion for 2022. State Farm reported a net loss of $6.3 billion in 2023 compared to a net loss of $6.7 billion in 2022.
The bank opened in May 1999 and is operated by State Farm Financial Services, FSB, a subsidiary of State Farm Mutual Automobile Insurance Co.