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Stop & Shop Customer Service Contacts
Stop & Shop is a renowned supermarket chain primarily based in the northeastern United States, offering a wide array of groceries, fresh produce, and household items. Established in 1914, the company has grown to operate over 400 stores, providing customers with quality products, convenient online shopping options, and exceptional customer service. With its commitment to sustainability and community support, Stop & Shop continues to be a leading choice for everyday shopping needs.
Phone Number & Contact Info
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- Stop & Shop Most Popular Number
- 800-767-7772
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- [email protected]
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- Website
- stopandshop.com
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- Opening Hours:
- Mon-Fri 9am-5pm ET
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- Mailing Address:
- Quincy, MA
Stop & Shop Customer Service Overview
Stop & Shop has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 10%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Thursdays, while Monday have the longest wait times.
Top Reasons Customers Contact Stop & Shop
Customers contact Stop & Shop for various reasons. Most popular of them are questions like "Does Stop & Shop offer online shopping?", "What is Stop & Shop's return policy?", "What are the opening hours of Stop & Shop stores?".
User Testimonials for Stop & Shop Support
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Rude service at Lyon Mall NJ Stop & Shop; information counter often not open during listed hours.
From Guest-6189625 at 2024-10-21 -
Rude treatment by store manager and inflexible policy explanation without written clarification from staff made the experience frustrating.
From Guest-6135624 at 2024-09-28 -
Communication with the front desk and corporate about an employee's insult, yet unresolved, led to further disappointment when promised follow-ups weren't fulfilled. Attempts to address the issue with management ended abruptly.
From cambo at 2024-08-14 -
Customer Service canceled my order and promised a refund, but I've waited over 15 days without resolution despite repeated assurances from representatives.
From Evette G Ytr at 2024-07-21 -
Often left waiting in long lines at the sole register open, customers are mainly pushed to self-checkout with minimal service.
From JOHN at 2024-08-07 -
Long waits with limited cashiers, unhelpful staff when seeking product assistance.
From Daniel Siegel at 2024-08-01
Frequently Asked Questions About Stop & Shop
Explore frequently asked questions about Stop & Shop to quickly find the information and support you need.
Stop & Shop, which first opened in Somerville, Massachusetts back in 1914, currently operates around 400 grocery stores and has 60,000 employees. They are owned by Ahold Delhaize, which also owns the Food Lion, Giant Food, and Hannaford grocery chains, among others.
As a subsidiary of Tesco since 2003, we operate as a separate business and are proud to be a major employer with over 10,600 colleagues.
Ahold Delhaize USA has revealed that its chief commercial officer, Roger Wheeler has been appointed president of Stop & Shop, effective Sept. 30, while current President Gordon Reid plans to retire in mid-2025.