Stripe Customer Service Contacts
Stripe Inc, a leading fintech firm, offers innovative payment software services and solutions designed to facilitate online and mobile payment processes for merchants globally.
Phone Number & Contact Info
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- Stripe Most Popular Number
- No contact number available.
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- Website
- stripe.com
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- Opening Hours:
- Mon-Fri 9am-7pm ET
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- Mailing Address:
- Dublin, Ireland
Stripe Customer Service Overview
Stripe has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for Stripe Support
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Unable to reach support beyond emails with delayed responses, rendering contact options ineffective for urgent issues. Support needed for timely resolutions.
From Tyrrell S at 2023-07-21 -
Online help was useless, with no customer service number available, making the process frustrating.
From Guest-6188660 at 2024-10-21 -
Ignoring support messages and closing cases quickly without a response is frustrating. They haven't explained the $100 charge. Unprofessional behavior.
From Marlon C Jfn at 2024-09-25 -
Customer service failed to identify the issue, asked irrelevant questions, blocked further requests for help, and avoided responsibility, blaming partners instead. Gaslighting and lack of accountability disappointing.
From Jacqueline N Agy at 2024-03-06 -
Limited interaction and responses, often directing to website documents, no direct customer care number.
From Tailynn Ijm at 2024-08-05 -
Automated responses and lack of live assistance frustrating. Difficult to resolve account issues.
From Klaud at 2024-06-03
Frequently Asked Questions About Stripe
Explore frequently asked questions about Stripe to quickly find the information and support you need.
Stripe essentially works as an intermediary between your customers' payment methods and your business's bank account. It's a flexible platform that supports seamless, no-code integration into whatever website or platform you're using, but it also gives you the ability to code your own custom point of sale.
The key difference between the two is Stripe offers nearly unlimited scalability with its customization tools. PayPal, while also customizable, is best known for its simple and easy-to-use platform. For tech-savvy online business, choose Stripe. If your business needs fast setup, then PayPal is your best option.
Founders Patrick (CEO) and John (President) Collison own Stripe along with 46 investors from the company's funding rounds. Stripe is a private company, so the share breakdown and financials are still unknown. Notable Stripe investors include: Sequoia Capital.
Stripe is registered as a Payment Facilitator and an Independent Sales Organization (ISO) by Wells Fargo Bank, N.A., Concord, CA.