StubHub Customer Service Contacts
Stubhub, Inc. is a premier global ticketing agency for live entertainment. The company provides access to a wide array of tickets for sporting events, concerts, and theatrical performances, catering to diverse customer needs across the globe.
Phone Number & Contact Info
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- StubHub Most Popular Number
- 866-788-2482
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- [email protected]
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- Website
- en.wikipedia.org
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- Opening Hours:
- Mon-Sun 5am-9pm PT
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- Mailing Address:
- New York, NY
StubHub Customer Service Overview
StubHub has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 4 minutes and 34 seconds. The shortest wait times occur on Tuesdays, while Monday have the longest wait times.
Top Reasons Customers Contact StubHub
Customers contact StubHub for various reasons. Most popular of them are questions like "What payment methods are accepted on StubHub?", "What is StubHub's policy on ticket scalping?", "Can I purchase tickets on StubHub without creating an account?".
User Testimonials for StubHub Support
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Helpful at first with ticket transfers, but later failed to communicate and resolve a denied entry issue despite promises and assurances. Left frustrated after multiple contacts and no refund due to claimed non-response.
From Cassandra P Deo at 10/28/24 -
Unhelpful customer service denying refund despite policy and rights, frustrating. Pursuing issue legally for resolution.
From Vaironic M at 09/29/24 -
No accountability or refund offered, and unable to speak with a manager.
From Geoffrey F Jdn at 09/26/24 -
Difficult to chat with support; takes minutes to respond. Repeatedly asked for the same details and couldn't delete duplicates.
From Jahki Zvk at 08/30/24 -
Frustrating experience with language barriers and scripted responses. Stressful ticket delivery just before event, forcing additional purchase. Poor resolution communication.
From David B Lbr at 10/08/24 -
Difficulty in communication with non-fluent representatives and delayed ticket delivery frustratingly unresolved with poor support.
From David B Lbr at 10/08/24
Frequently Asked Questions About StubHub
Explore frequently asked questions about StubHub to quickly find the information and support you need.
StubHub was founded in 2000 by Eric Baker and Jeff Fluhr. The company was acquired by eBay for $310 million in 2007, and again acquired in 2020 by Viagogo.
So, to answer the question, “Is StubHub legit?” is yes. It is a legitimate company, and some people consider it a safe and reliable choice for buying tickets for events. However, I still recommend that you be aware of the potential issues that go with online transactions and always be cautious when buying online.
As of summer 2024, Live Nation (which owns Ticketmaster) is worth $22.7 billion. StubHub is privately owned but reportedly recently explored an IPO at a $16.5 billion valuation. SeatGeek, meanwhile, almost went public last year in a $1.4 billion deal.
Eric H. Baker (born May 1973) is an American businessman, the founder and CEO of Viagogo, and co-founder of StubHub.