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Subaru Customer Service Contacts
Subaru Corporation, renowned for its robust all-wheel-drive vehicles, is a leading Japanese automobile manufacturer famed for its commitment to safety and technological innovation. Established in 1953, Subaru has become synonymous with durability and adventure, appealing to drivers who prioritize reliability and off-road capability. Renowned models like the Subaru Outback and Impreza exemplify the brand's engineering excellence and appeal to a global audience, solidifying Subaru's reputation as a top choice for automotive enthusiasts.
Phone Number & Contact Info
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- Subaru Most Popular Number
- 800-782-2783
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- [email protected]
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- Website
- www.subaru.com
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- Opening Hours:
- Mon-Thu 8am-8pm, Fri 10:30am-5pm, Sat 9am-3:30pm ET
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- Additional Contact numbers:
- 800-261-2155 856-488-8500
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- Mailing Address:
- Shibuya City, Tokyo, Japan
Subaru Customer Service Overview
Subaru has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 13%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Wednesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Subaru
Customers contact Subaru for various reasons. Most popular of them are questions like "What is the Subaru Boxer engine?", "What is the warranty coverage on a new Subaru?", "What is Subaru EyeSight and how does it work?".
User Testimonials for Subaru Support
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Subaru America customer service and dealership in Charleston claim no need for a new DCM, despite evidence of parasitic battery drain affecting the vehicle. Warranty issues contribute to customer dissatisfaction.
From Pam P Ben at 2024-08-16 -
Offered $350 for a windshield repair despite evident defects. Service manager attempted to prove rock chip damage, leading to dissatisfaction. Conflict of interest with Subaru's customer advocate impacted resolution. Insurance hurdles added to costs.
From Doreen F Tkf at 2024-07-22 -
National customer service refused reimbursement for battery replacement despite evidence of a dead cell.
From Guest-6037122 at 2024-08-08 -
Jay's refusal to escalate or contact the vendor and the missed callback from Bertley highlight shameful customer service.
From bob w Qda at 2024-06-07 -
Customer service failed to address warranty issues, provided inadequate solutions, and lacked timely communication with supervisors.
From John Seeley at 2024-03-01 -
Unhelpful and frustrating service experience, with a lack of professional support and only an extended warranty offered.
From K. Austin at 2020-03-19
Frequently Asked Questions About Subaru
Explore frequently asked questions about Subaru to quickly find the information and support you need.
Since our inception in 1950s Japan, the Subaru brand has held a commitment to challenging the status quo of automotive engineering. This dedication is evident in signature innovations that set our vehicles apart, including the SUBARU BOXER engine and Symmetrical All-Wheel Drive (AWD).
Subaru Manufacturing Plants Subaru began manufacturing vehicles in Japan (and many vehicles are still produced in the brand's Japanese manufacturing plants), but with the expansion to the U.S. came the high cost of transporting vehicles overseas.
Subaru has a long history of offering vehicles that are both highly capable and intelligently designed. While the Japanese carmaker first entered the automotive world in 1954, it wasn't until 1968 that America got a taste of Subaru's innovative engineering.
At that point, Toyota owned just under 9% of FHI, and the two companies began to collaborate on new models. By 2008, Toyota owned more than 16% of Subaru, and today it holds 20%. In 2017, FHI was renamed Subaru Corporation to better reflect its concentration in the automotive sector.