Subway Customer Service Contacts
Subway is a renowned global fast-food franchise famous for its signature submarine sandwiches, salads, and wraps. Known for offering customizable meal options, Subway allows customers to select from a variety of fresh ingredients, ensuring a personalized dining experience. With over 40,000 locations in more than 100 countries, Subway prides itself on being the go-to destination for healthy, quick-service meals, making it one of the largest and most successful sandwich chains worldwide.
Phone Number & Contact Info
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- Subway Most Popular Number
- 800-888-4848
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- Website
- www.subway.com
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- Opening Hours:
- Mon-Fri 8am-8pm GMT
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- Mailing Address:
- Shelton, CT
Subway Customer Service Overview
Subway has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 11%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for Subway Support
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Unable to talk to anyone; franchises act independently without accountability.
From Carol S Nfj at 02/26/24 -
Poor management and incorrect orders despite special requests lead to disappointment. Service requires confirmation with customers to ensure safety and satisfaction.
From Stella S Nsx at 10/20/24 -
Frequent issues with requests for extra lettuce due to employee restrictions, impacting customer satisfaction and loyalty. Consideration needed for sandwich size and pricing discrepancies. Corporate intervention required.
From Maricela R Cly at 08/29/24 -
Unable to reach support after numerous calls regarding a disappointing purchase experience, highlighting poor response and care for customer concerns. Susan from Monmouth, Illinois
From Susan R Caq at 10/11/24 -
Money was taken without receiving the order, and the explanation was that it was "floating" with no specific refund time given. This lack of communication about potential issues when ordering online was frustrating.
From NovelRenada001 at 10/08/24 -
Service was very casual as if nobody cares. Highly disappointing experience. Null
From Yash M Uni at 09/01/24
Frequently Asked Questions About Subway
Explore frequently asked questions about Subway to quickly find the information and support you need.
As of 2024, Subway was owned by the private equity group Roark Capital. Prior to that, Subway had been owned by its founding families for six decades. In 2019, John Chidsey joined Subway as the first chief executive officer outside of the DeLuca family.
John Chidsey joined Subway in November 2019 as the Chief Executive Officer (CEO). He is currently leading the brand through a multi-year transformation journey to build a Better Subway, with a focus on transitioning from a development-focused to an experience-focused company.
About Subway® Restaurants Subway restaurants are owned and operated by Subway franchisees – a network that includes thousands of dedicated entrepreneurs and small business owners – who are committed to delivering the best guest experience possible in their local communities.
The New York City Subway is a rapid transit system in the New York City boroughs of Manhattan, Brooklyn, Queens, and the Bronx. It is owned by the government of New York City and leased to the New York City Transit Authority, an affiliate agency of the state-run Metropolitan Transportation Authority (MTA).