SunRun Customer Service Contacts
SunRun Inc. is a leading provider of residential solar electricity, offering solar panel installation and leasing options to homeowners. Established in 2007 and headquartered in San Francisco, California, SunRun aims to reduce environmental impact and promote energy independence by making solar power affordable and accessible. With innovative financing solutions like solar-as-a-service, SunRun has empowered thousands of households to switch to clean, renewable energy while potentially saving on their utility bills.
Phone Number & Contact Info
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- SunRun Most Popular Number
- 855-478-6786
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- Website
- www.sunrun.com
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- Opening Hours:
- Mon-Fri 6am-7pm, Sat 7am-4pm PT
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- Additional Contact numbers:
- 844-321-6937
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- Mailing Address:
- 8627 N Mopac Expy Suite 215, Austin, TX 78759
SunRun Customer Service Overview
SunRun has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Wednesdays, while Friday have the longest wait times.
User Testimonials for SunRun Support
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Interacted with representatives multiple times about the inefficient system. Refused options for updates or service based on previous owner's contract. Offered new contract only with additional panels.
From Holly P Ubw at 09/12/24 -
Unresponsiveness and unprofessionalism reported, with promises unfulfilled and a lack of accountability observed in resolving issues.
From Jim H Yws at 03/24/24 -
Poor communication and unfulfilled promises from customer service, with inspection rescheduled to August despite urgency. Address issue with urgency.
From NABIL G Yds at 07/16/24 -
Staff seemed unresponsive and difficult to understand, with fast-paced, monotone speech causing comprehension issues.
From Guest-6166228 at 10/11/24 -
Difficulty reaching effective support, with unresolved autopay issues despite multiple contacts and ticket numbers.
From Pearce H at 07/22/24 -
Communication is poor, with unfulfilled promises of call-backs and costly troubleshooting despite warranty coverage.
From KEITH TOMAS at 10/18/24
Frequently Asked Questions About SunRun
Explore frequently asked questions about SunRun to quickly find the information and support you need.
Is Sunrun a legitimate company? Sunrun is a legitimate company in the sense that it's not a total scam. However, there are some serious downsides to working with this provider, and we generally don't recommend any homeowners choose to move forward with the installer.
Sunrun Inc. (US:RUN) has 774 institutional owners and shareholders that have filed 13D/G or 13F forms with the Securities Exchange Commission (SEC). These institutions hold a total of 272,448,572 shares. Largest shareholders include BlackRock Inc., Vanguard Group Inc, Grantham, Mayo, Van Otterloo & Co.
Vivint and Sunrun accused of deceptive sales practices Sunrun and Vivint have allegedly employed high-pressure, dishonest sales strategies and complex financial agreements for more than ten years. These tactics can be excessively harmful to consumers.
Sunrun is one of the largest solar installation companies in the country, with partnerships like Comcast, Major League Baseball, and Costco. The company primarily offers solar leases and power purchase agreements (PPAs), though cash purchase and solar loan options also exist.