SurveyMonkey Customer Service Contacts
SurveyMonkey stands at the forefront of digital survey solutions, offering unparalleled insights through its robust online survey and form tools. Daily, over 20 million queries are processed, empowering businesses large and small to develop products that resonate with consumers, devise effective marketing tactics, enhance customer satisfaction, and foster a motivated and content workforce.
Phone Number & Contact Info
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- SurveyMonkey Most Popular Number
- 503-225-1202
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- Website
- www.surveymonkey.com
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- Opening Hours:
- Mon-Fri 9am-5pm ET
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- Mailing Address:
- San Mateo, California, U.S
SurveyMonkey Customer Service Overview
SurveyMonkey has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Thursdays, while Friday have the longest wait times.
Top Reasons Customers Contact SurveyMonkey
Customers contact SurveyMonkey for various reasons. Most popular of them are questions like "How Do I Recover My SurveyMonkey Account?", "What are the different payment options for SurveyMonkey plans?", "Can I create a survey in multiple languages on SurveyMonkey?".
User Testimonials for SurveyMonkey Support
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Terrible service with response times over a week.
From Guest-4026542 at 2022-09-28 -
Non-working customer service numbers make it hard to reach support, and online cancellation is overly complex.
From Guest-3681291 at 2022-06-17 -
Phone number not working, automated chat unhelpful, no live person available. Feels like spam.
From ROLA M at 2022-04-22 -
Email support is inadequate and hard to contact for reasonable assistance.
From Tarus Wte at 2022-04-25 -
Impossible to reach and unhelpful. Improvement needed.
From Mark T Jel at 2022-05-11 -
Terrible and commission-focused customer service, hiding behind hidden terms and conditions. Avoid at all costs.
From David Atkins at 2024-09-26
Frequently Asked Questions About SurveyMonkey
Explore frequently asked questions about SurveyMonkey to quickly find the information and support you need.
Company Overview SurveyMonkey is a leading global survey platform, trusted by millions of organizations and individuals to help them uncover insights about their customers, employees, and prospects.
Eric Johnson is CEO at SurveyMonkey. He joined the company in 2022 as interim Chief Marketing Officer to guide marketing strategy, brand development, and overall growth. Previously, Eric was CEO at LaneOne, a digital ticketing platform.
SurveyMonkey Inc. San Mateo, California, U.S. Along with a 200,000 square foot headquarter building in San Mateo, California, SurveyMonkey has offices in Portland, Ottawa, Dublin, Amsterdam, London, and Sydney. As of 2022, SurveyMonkey employed around 1,400 people.
The maker of SurveyMonkey, Momentive Global, is being sold to Symphony Technology Group (STG), in a deal valued at approximately $1.5 billion. On the same day, SAP announced that it sold its stake in Qualtrics, a survey-based CX management solution aimed at the enterprise.