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Synchrony Bank Customer Service Contacts
Synchrony Bank is a premier consumer financial services company offering a wide range of banking products, including savings accounts, certificates of deposit, and credit cards. Known for its strong focus on retail store-branded credit cards, Synchrony partners with major retailers to provide tailored credit solutions that enhance consumer purchasing power and business growth. With a commitment to innovation and customer service, Synchrony Bank leverages digital technology to offer secure and convenient banking experiences to millions of customers across the United States.
Phone Number & Contact Info
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- Synchrony Bank Most Popular Number
- 800-250-5411
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- [email protected]
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- Website
- www.synchrony.com
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- Opening Hours:
- Mon-Fri 7:30am-midnight, Sat 10am-7pm ET
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- Additional Contact numbers:
- 866-419-4096 866-893-7864 866-220-9432 866-396-8254 866-226-5638
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- Mailing Address:
- Stamford, CT
Synchrony Bank Customer Service Overview
Synchrony Bank has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 1 minute and 28 seconds. The shortest wait times occur on Tuesdays, while Saturday have the longest wait times.
Top Reasons Customers Contact Synchrony Bank
Customers contact Synchrony Bank for various reasons. Most popular of them are questions like "What are the interest rates for Synchrony Bank accounts?", "Are there any fees associated with Synchrony Bank accounts?", "What is the minimum balance requirement for Synchrony Bank accounts?".
User Testimonials for Synchrony Bank Support
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Designed to exhaust customers by feigning ignorance, frequently changing representatives, and shifting excuses, causing frustration.
From Carwin K at 2024-09-29 -
Horrible customer service experience!
From Katrina L Xvq at 2024-10-15 -
Frustration with opening an account and unauthorized actions. Continued billing on a closed account despite assurance of cancellation. Transferred responsibility without resolution, leading to long wait times and no follow-up.
From Guest-6013302 at 2024-07-27 -
Supervisors and representatives give non-answers and fail to track financial records, even returning money orders with their own paperwork. Miscommunications lead to frustration.
From Indica V Fyg at 2024-06-10 -
Long hold times and unhelpful supervisors make resolving issues with customer service difficult, highlighting a need for better staff training.
From Jo Carrion at 2024-04-12 -
Awful experience with delayed responses and unhelpful support. Considering moving funds due to lack of care.
From John Mitchell at 2024-10-25