TaxAct Customer Service Contacts
TaxAct, headquartered in Cedar Rapids, Iowa, is an expanding online and software enterprise specializing in delivering top-notch income tax preparation solutions to both individual consumers and tax professionals. Our workspace is laid back, equipped with cutting-edge tools and the latest technology to facilitate an innovative and efficient work atmosphere.
Phone Number & Contact Info
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- TaxAct Most Popular Number
- 319-373-3600
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- Website
- www.taxact.com
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- Opening Hours:
- Mon-Fri 7am-9pm, Sat 8am-6pm, Sun 10am-5pm CT
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- Mailing Address:
TaxAct Customer Service Overview
TaxAct has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 9 minutes. The shortest wait times occur on Fridays, while Tuesday have the longest wait times.
Top Reasons Customers Contact TaxAct
Customers contact TaxAct for various reasons. Most popular of them are questions like "Is TaxAct compatible with Mac computers?", "What Are the Pros and Cons of Using TaxAct?", "Does TaxAct Get You the Biggest Refund?".
User Testimonials for TaxAct Support
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Terrible service with no answer after multiple calls.
From Guest-5899956 at 06/04/24 -
Unavailable and difficult-to-reach customer service.
From Francis C Xbd at 04/06/24 -
Long waits and unhelpful support agents are frustrating, often resulting in being directed to the wrong department or disconnected calls. Simple issues seem insurmountable without competent service.
From Teri S Mcc at 03/13/23 -
Support was inadequate; I knew more than their staff. Their approach involves inexperienced representatives upselling to knowledgeable help.
From Dogman at 04/11/24 -
Poor customer service with frequent hang-ups, unknowledgeable representatives, and misrouted calls led to hours without a solution.
From Mark at 03/03/23 -
Refund request to customer service resulted in partial reimbursement; charged for non-existent state return.
From jadeitscout at 03/25/24
Frequently Asked Questions About TaxAct
Explore frequently asked questions about TaxAct to quickly find the information and support you need.
In November 2022, private equity firm Cinven agreed to acquire TaxAct for about $720 million. Cinven announced it would combine TaxAct's business with Drake Software, which it acquired the previous year, under a single holding company.
TaxAct is less well known among tax software providers, but it offers quality online software that generally costs less than TurboTax or H&R Block.
NO! Still have questions? Use your Intuit Account to sign in to TurboTax.
TurboTax's packages are easy to use, and they come with plenty of professional tax support if you're willing to pay more. TaxAct may not have the same bells and whistles, but the company offers filing and tax support at a compelling price point.