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TD Auto Finance Customer Service Contacts
TD Auto Finance is a prominent financial services provider specializing in automotive financing solutions. Catering to both dealers and individual consumers, they offer a range of competitive financing options for new and used vehicles. As a subsidiary of TD Bank Group, one of the largest financial institutions in North America, TD Auto Finance combines tailored customer service with robust financial backing to facilitate smooth vehicle purchases and refinancing transactions. Their streamlined application process and flexible terms make them a preferred choice for auto financing needs.
Phone Number & Contact Info
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- TD Auto Finance Most Popular Number
- 800-556-8172
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- [email protected]
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- Website
- www.tdautofinance.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Farmington Hills, MI
TD Auto Finance Customer Service Overview
TD Auto Finance has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Tuesdays, while Wednesday have the longest wait times.
User Testimonials for TD Auto Finance Support
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On hold for 33 minutes, only to have the call disconnected immediately upon reaching a representative.
From Keauna Wvu at 2024-10-04 -
Unyielding policy with no empathy during a family crisis, despite a flawless payment history. Refusal to offer a needed extension led to plans of refinancing and discouragement from future dealings.
From Clinton S Rqu at 2024-04-12 -
Unresponsive service with limited answers and shifting timelines.
From SARA P Tht at 2024-08-14 -
Rude and incompetent representatives with excessive identity verification. Long wait times and unhelpful responses combined with issues in auto payments. Frustration led to refinancing with a credit union.
From Jesse M Rwj at 2024-03-02 -
Difficulties reaching a human via automated service; calls disconnected. Improvements needed.
From Guest-5950301 at 2024-06-27 -
Multiple unresolved issues despite contacting several representatives.
From Deanna L Qkm at 2024-04-17
Frequently Asked Questions About TD Auto Finance
Explore frequently asked questions about TD Auto Finance to quickly find the information and support you need.
Is TD Auto Finance Good for Auto Loans? TD Auto Finance has an A+ Better Business Bureau (BBB) rating, but it isn't accredited by the company. It has a 1.1 out of five-star customer service rating on BBB as of May 2024 based on 268 reviews.
TD Bank doesn't disclose its credit score requirements for an auto loan, but a lender's lowest APRs typically go to borrowers with very good credit scores (starting at a 740 FICO Score).
TD Auto Finance, a Division of TD Bank, N.A. Retail and floor-plan financing, along with service and support, tailored to meet the needs of your dealership.
TD Auto Finance's main headquarters is located at 27777 Inkster Rd Farmington Hills, 48333 US. The company has employees across 6 continents, including North AmericaAsiaEurope.